Manager, Operations Enablement

The Manager, Operations Enablement supports the successful execution of operational priorities by driving project coordination, stakeholder engagement, communications, training resources, and process support. This role partners across Operations and cross-functional teams to ensure leaders and teams have the information, tools, and resources needed to effectively implement business initiatives.

The ideal candidate is highly organized, proactive, and collaborative, with the ability to manage multiple priorities while maintaining strong attention to detail. This individual serves as a key partner in coordinating initiatives, supporting communication efforts, developing enablement resources, and helping teams navigate change.

Your day to day

• Coordinate the execution of operational initiatives and programs across multiple stakeholder groups.

• Manage project timelines, milestones, deliverables, and follow-up actions to support successful implementation.

• Facilitate stakeholder communication by developing presentations, updates, meeting materials, and project documentation.

• Prepare agendas, capture key decisions, track action items, and support ongoing meeting cadence management.

• Create and maintain process documentation, guides, playbooks, templates, and operational resources.

• Support development and delivery of training materials and enablement programs that improve adoption and execution.

• Partner with leaders and subject matter experts to gather requirements, align stakeholders, and support initiative rollout.

• Monitor project progress and identify potential risks, dependencies, or barriers to execution.

• Assist with change management activities, including communication planning and adoption support.

• Organize and maintain centralized resources, documentation, and communication channels to ensure information is accessible and current.

• Support continuous improvement efforts by identifying opportunities to streamline processes and enhance team effectiveness.

• Build strong relationships across teams to promote collaboration, alignment, and execution consistency.

What we need from you

• Bachelor's degree or equivalent combination of education and experience.

• 3-5 years of experience in operations, enablement, project coordination, business support, training, communications, or a related field.

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.

• Experience creating presentations, communications, training materials, and process documentation.

• Advanced proficiency with Microsoft PowerPoint, Excel, Word, and collaboration tools.

• Excellent written and verbal communication skills.

• Strong facilitation and stakeholder management capabilities.

• Ability to work independently while collaborating effectively across teams and functions.

• Strong attention to detail and commitment to high-quality deliverables.

Travel – up to 10%

Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $90,000.00 to $106,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.