Customer Support Specialist

Customer Support Specialist The Customer Support Specialist is responsible for assisting clients and responding to their inquiries regarding the use of the E-Closing software. Essential Functions Answers incoming customer calls regarding product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Respond to support request emails in a timely and professional manner. Update customer information in the customer service database during and after calls. Know how to access and troubleshoot document related issues. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Have a solid understanding of the E-Closing Software. Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers. Assure customer privacy and confidentiality at all times and in all areas of the job. Benefits We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans. Equal Opportunity Employer Old Republic Title is an Equal Opportunity Employer. #J-18808-Ljbffr