Call Center & Customer Service Manager
Blue Signal Search
A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution. This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction. Key Responsibilities Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones. Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores. Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures. Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery. Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability. Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication. Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions. Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings. Qualifications 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model. Proven success designing and executing scalable call center processes and KPI-driven performance management systems. Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards. Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development. Strong leadership presence with a focus on coaching, accountability, and team culture. Experience partnering with cross-functional teams to align customer experience with broader business goals. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS #J-18808-Ljbffr Blue Signal Search
$19 - $22 per hour
...professional with Inside Sales/Customer Service experience to join our team.... ...take inbound and outbound calls, communicate with customers... ...Previous experience as a call center representative, or inside... ...with Customer Relationship Management (CRM) programs Ability to...SuggestedHourly payWork at officeFlexible hoursParent Education Bridge for Student Achievement Foundation
Burbank, CA14 hours ago$19 - $22 per hour
...professional with Inside Sales/Customer Service experience to join our team.... ...take inbound and outbound calls, communicate with customers... ...Previous experience as a call center representative, or inside... ...with Customer Relationship Management (CRM) programs Ability to...SuggestedHourly payWork at officeFlexible hours$68.64k - $112.37k
The Medical Call Center Customer Service Supervisor supervises the customer service staff of the Medical Call Center that serves as the primary... ...Creates and adjusts shift schedules, and notifies call center management of changes to post schedules. Ensures current contact, on...SuggestedFull timeWork experience placementLocal areaShift work$30 per hour
Call Center Supervisor Reference Number: 5842649 Published Date: 05/05/2026 Job Type: Temporary... ...Our client, a leading organization in customer service support, is seeking a dedicated Call... ...and conduct performance reviews Manage daily operations of the contact center...SuggestedFull timeTemporary workMonday to FridayShift work$60k - $70k
...development sessions Assist with client-facing calls when necessary Collaborate... ...reporting experience Leadership experience managing teams in fast-paced environments... ...Experience Operations, sales, intake, client services, call center, or legal office experience is a plus...SuggestedFull timeWork at officeMonday to Friday$30 per hour
...Call Center Supervisor Our client, a leading organization in customer service support, is seeking a dedicated Call Center Supervisor to join their team. As a Call Center... ...efforts and conduct performance reviews Manage daily operations of the contact center and handle...Temporary workMonday to FridayShift work- ...Demo and convert target prospects into new customers Negotiate maximum value for each transaction... ...expertise in mortgage, solar, real estate, financial services, call centers, or lead generation a major plus Success managing complex sales cycles from internal champion up...Remote jobBase plus commissionWork at office
$17.87 per hour
...Dealer Manager Los Angeles, CA | On-site POSITION... ...be responsible for servicing Westlake Flooring Dealerships... ...receive an excellent customer service or help with... ...volume of inbound/outbound calls. Provide dealers... ...Customer Service and Call Center experience is a plus....Hourly payFull timeWork at officeImmediate startFlexible hoursNight shiftHankey Group External
Los Angeles, CA3 days ago$116.3k - $264.6k
...Director of Physicians’ Billing Office (PBO) Customer Service provides leadership and operational... ...to improve workflows, enhance systems, manage risk, and deliver consistent customer... ...development. Review operational data, call center metrics, and audit results to identify...Work at office- ...CorMedix Therapeutics is patient‑centered, with a sense of urgency to... ...Position The Key Account Manager (KAM) is a hospital‑based or... ...adoption, to exceed business and customer objectives with assigned... ...hospitalized patient journey and call Long‑Term Acute Care hospitals...Local areaShift work
$37.97 - $60.64 per hour
PREMIER MORTGAGE CLIENT SERVICING ESCALATION MANAGER WHAT IS THE OPPORTUNITY? CNB currently... ...broad scope allow us to customize solutions tailored to... ...providing proactive emails and calls will offer expert mortgage... ...tracking and contact center metrics including average speed...Hourly payRemote workFlexible hoursWeekend work$21 - $25.5 per hour
A Day in the Life The Client Services Coordinator performs all functions... ...to meet client and customer expectations, acting as the primary... ...in a logistics or corporate/call center environment, 3PL a plus An understanding... ...client priorities Manages client relationships by...Work at officeMonday to FridayFlexible hours$50k - $60k
...This role is for true closers who can manage high-volume conversations, build trust over... ...-revenue agreements. This is not a call-center role. This is a closing role with real... ...experience ~ Healthcare, staffing, SaaS, or service-based sales experience preferred ~...Full timeWork at office$19 per hour
...work‑related tasks. Property managers have the opportunity to earn... ...inside and outside. Assess customer storage needs and make... ...make reminder and collection calls when required. Perform cleaning... ...from a variety of customer‑service centered sales environments including...Hourly payFull timeWeekend work$18.5 per hour
...-related tasks Our Property Managers have the opportunity to earn... ...inside and outside We assess customer storage needs and make... ...make reminder and collection calls when required Physical Requirements... ...from a variety of customer service centered sales environments including...Hourly payFull timeWeekend work$18.5 per hour
...work‑related tasks. Property managers have the opportunity to earn... ...inside and outside. Assess customer storage needs and make... ...make reminder and collection calls when required. Physical Requirements... ...Experience in customer‑service centered sales environments such as retail...Hourly payFull timeWeekend work$76.85k - $96.06k
...Job Title: Account Manager Job Location: Los Angeles... ...millions of meals and exceptional service experiences every year across... ...Matters We are looking for a customer-focused, organized, and... ...between our Customer Service Center (CSC), airline partners, and...Work experience placementWork at officeLSG Sky Chefs
Los Angeles, CA3 days ago- ...acupuncture, massage, physical therapy, and PM&R services . We operate across multiple locations... ...seeking a Client Engagement & Support Manager to serve as a professional liaison... ...specific This Role is NOT: Entry-level Call-center based Remote A purely administrative...Full timeWork at officeRemote work
$68.64k - $78k
...Angeles is seeking an experienced Call Center Supervisor . The Call Center... ...and internal and external customer satisfaction. Over one... ...of reproductive health care services in Los Angeles County. The Planned... ...6 days a week requiring management to work open and/or closing...Temporary workFor contractorsLocal areaFlexible hoursShift workWeekend workAfternoon shift- ...opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their... ...Lead team meetings, coaching sessions, and development calls Promote a culture of accountability and growth What...Weekly payRemote workFlexible hours
GrabJobs
Los Angeles, CA3 days ago $68.64k - $78k
...Angeles is seeking an experienced Call Center Supervisor to oversee daily operations and ensure customer satisfaction. The ideal... ...Spanish. Responsibilities include managing a team, resolving client concerns, and maintaining service standards. We offer a competitive...- ...system. Celebrating 95 years of service to Los Angeles communities,... ...offices, self‑help centers at courthouses, and domestic... ...Qualifications Minimum three (3) years of management experience required with the... ...with LAFLA’s Intake and Call Center Manager, administer a...Full timeZero hours contractLocal areaRemote workAfternoon shift
- Introduction As a Customer Success Manager, you will serve as the primary customer success technical advisor and trusted advocate for customers... ...understanding of IT infrastructure components (cloud services, data centers, networks, storage, compute, SaaS, on‑prem) and how...Work at office
$75k
...highly motivated Sales Account Executive at our Montebello, CA Service Center to sell our industry leading transportation services.... ...possess a good work ethic and be trusted to handle valuable customer freight. Responsibilities will include: Educating...Full timeLocal areaMonday to FridayDay shiftR+L Carriers
Montebello, CA1 day ago$19.23 - $38.46 per hour
...access, private network services, IPv4 address leasing,... ...services and data center colocation services. Cogent... ...also offers superior customer support by virtue of... ...employees) Through direct calling, email and other... ...events, property management relationships, and customer...Hourly payTemporary workWork at officeCogent Communications
Pasadena, CA4 days ago$68.64k - $112.37k
University of Southern California is looking for a Customer Service Supervisor for its Medical Call Center in Los Angeles. This role involves supervising customer service staff, ensuring adherence to communication protocols, and implementing program priorities. Candidates...- ...professional with Inside Sales/Customer Service experience to join our team.... ...take inbound and outbound calls, communicate with customers... ...Previous experience as a call center representative, or inside... ...with Customer Relationship Management (CRM) programs Ability to...Work at officeFlexible hours
$18.04 per hour
...Concierge Security Officer GardaWorld Security Services is now hiring a Concierge Security Officer! Ready to suit up as a Concierge... ...they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What's in it for you:...Hourly pay16 hoursCasual workLocal areaImmediate startGardaWorld
Pasadena, CA2 days ago- ...or AM in the B2B SaaS industry? ✱ Yes No Have you directly managed 20+ customer accounts at a B2B SaaS company? ✱ Yes No Do you have recent... ...or was discharged or released from active duty because of a service-connected disability; (2) Recently separated veteran - A veteran...Full timeContract workFor contractorsFor subcontractorLive inWork at office
$120k - $165k
Overview We are looking for a Customer Success Account Manager to join our team who is passionate about space... ...- participate in after-hours on-call support rotation Manage accurate and... ...experience supporting and selling B2B SaaS services Operations experience in one or more...Permanent employment
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