Fitness Manager

Our 940 finely-appointed guest rooms and suites offer guests an amenity-rich retreat, fitted with modern touches that make every stay an exceptional experience, and our world-class conference center provides more than 75,000 square feet of flexible meeting and event space. Visit the famous museums and sights of the University of Oklahoma, just two miles away, or take a short drive to Downtown Oklahoma City to make the most of your time surrounded by the best of the Sooner State.

The Fitness Manager is responsible for the overall leadership and day-to-day management of the Fitness Department , including direct oversight of the Fitness Supervisor and Fitness Coach II team. This role ensures all operations, staff performance, guest services, and facility standards are executed at the highest level.

The Fitness Manager leads by example, driving accountability, service excellence, safety compliance, and operational efficiency while aligning with the overall goals of the NCED Conference Center & Hotel.

Job Responsibilities

Department Operations (Day-to-Day Ownership)
• Maintain full responsibility for daily operations of the fitness center including gym, pool, locker rooms, and surrounding areas.
⦁ Foster a culture of accountability, teamwork, and engagement.
Guest Service & Experience
⦁ Ensure the highest level of customer service and professionalism across the department. 
⦁ Lead by example in guest engagement and issue resolution.
⦁ Ensure staff: 
⦁ Greet and assist guests
⦁ Provide guidance on equipment use
⦁ Maintain a welcoming environment 
Facility, Equipment & Maintenance Oversight
⦁ Ensure all equipment is: 
⦁ Cleaned regularly
⦁ Maintained in proper working order
⦁ Reported and tracked for repairs 
⦁ Coordinate with Maintenance and Housekeeping as needed.
⦁ Ensure the Supervisor and team are actively maintaining all spaces daily. 
Safety & Compliance
⦁ Ensure strict adherence to: 
⦁ Fitness center safety policies
⦁ Company procedures
⦁ Health and cleanliness standards 
⦁ Ensure all staff are trained in emergency procedures and response protocols.
⦁ Maintain compliance with all regulatory and company requirements.
Administrative & Communication Responsibilities
⦁ Maintain accurate records for: 
⦁ Scheduling, Incidents, Maintenance needs & Employee performance
⦁ Communicate effectively with: 
⦁ Front Desk, Housekeeping, Sales/Planning teams, and Senior leadership 
⦁ Participate in meetings and ensure all relevant information is shared with the team.
Employee Relations & Culture
⦁ Promote: 
⦁ Positive morale, Fair and consistent leadership practices, and Employee recognition and engagement 
⦁ Support growth and development of all roles.
⦁ Lead with professionalism, integrity, and accountability.

⦁ Greets and provides customer service to fitness center guests 
⦁ Performs administrative duties including answering phones, scheduling appointments, record maintenance, etc. 
⦁ Ensures the fitness equipment is in accurate working order by cleaning and maintaining equipment, reports maintenance needs to management 
⦁ Ensures staff are adhering to NCED/Aramark policies and procedures
⦁ Ensures guests are adhering to fitness center safety policies and procedures 
⦁ Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc. 
⦁ Upkeep Fitness Center by actively cleaning and maintaining weight room, pool, gymnasium, and hallways
⦁ Other duties and tasks assigned by manager
Duties: 
⦁ Assist hotel guests and fitness members with any needs
⦁ Cleaning and upkeeping the fitness center equipment and fitness area 
⦁ Maintain the following areas with payroll, interviewing, time keeping, scheduling, and training staff.
⦁ Own all day-to-day fitness operations 
⦁ Lead through the Fitness Supervisor to manage frontline execution 
⦁ Ensure cleanliness, safety, and service excellence at all times 
⦁ Develop a strong, accountable, and guest-focused team 
⦁ Operate as a department leader aligned with overall hotel operations

Qualifications

• 5+ years of supervisory or management experience in fitness, recreation, or hospitality
• Proven leadership experience managing supervisors and hourly teams
• Strong organizational, communication, and problem-solving skills
• Degree in field of study (Kinesiology, Health exercise science, etc.) preferred
• Demonstrates excellent customer service skills
• CPR/First Aid certification required
• Ability to manage a fast-paced, guest-focused environment
• Demonstrates interpersonal and communication skills, both written and verbal
• Requires occasional lifting, carrying, pushing, pulling of up to 50 lbs. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).