Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Automotive

Call Center Customer Experience Representative

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities:

Answering dealership group phones

Directing customers to the correct department/location

Placing outbound calls

Works cooperatively with the remote teams

Updating customer records

Communicates with callers and visitors in a professional, friendly, and efficient manner

Scanning documents

Assists in scheduling and confirming service appointments via phone or SMS

Participates in customer satisfaction process

Apply

Vacancy posted 2 days ago

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