CMS Specialist

Open Bank Job Posting

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.

We celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Join our team - Together Everyone Achieves More

Job Title: CMS Specialist

Department: Cash Management Systems (CMS)

We are looking for a CMS Specialist to join our CMS team at Open Bank! The Cash Management System (CMS) Specialist will assist the CMS Administrator in handling daily operations workflow and branch support to maintain system integrity, compliance requirements, and client satisfaction.

Key Responsibilities:

• Support internal and external clients with CMS products, consumer/business deposit products, and online/mobile banking products.
• Maintain sufficient knowledge of Bank operations and CMS and deposit products including but not limited to Online Banking, Mobile Banking, ACH Origination, eWire, Remote Deposit Capture, Cash Vault Services, Positive Pay (ACH & Check), Bill Pay, External Transfer, Small Business Zelle, and other services.
• Understand the risk associated with all the CMS products and services to ensure risks are identified and mitigated.
• Daily processing of eWires, ACH, merchant capture activities, as deemed necessary to daily department operations and report for fraud or suspicious activity.
• Perform daily reviews of reports, maintain and update necessary logs, conduct callback, and detect and report unusual or suspicious activity.
• Answer calls timely and reinforce superior client service through his/her own example along with appropriate follow-through to ensure a high level of customer service and retention of clients.
• Maintain current compliance requirements and assist in training branch staff.
• Handle inquiries and support requests while ensuring customer service quality.

Requirements/Qualifications:

• Bachelor's degree in related field or equivalent experience.
• Minimum one year of experience in banking preferred.
• General knowledge of operations regulations, banking laws, and accounting practices.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.

Employee Benefits & Perks

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.