Quality Assurance Specialist - Bilingual (Spanish/English)

Overview CreditAssociates, an industry-leading financial services company, is seeking a self-driven and career-minded Quality Assurance Specialist – Bilingual (Spanish/English) to support our rapidly expanding Sales team. In this role, specialists are responsible for ensuring the quality, accuracy, and compliance of information delivered on sales calls through the monitoring of recorded and live telephone interactions. What to Expect from CreditAssociates A mission-driven culture focused on helping clients achieve financial freedom — we believe life is lived better debt-free A company committed to developing and promoting our people from within Fast-track growth opportunities based on performance and learning curve, not tenure Competitive compensation of $25/hour (approximately $52,000 annually), with additional incentive opportunities for bilingual candidates Companywide engagement including recognition programs, team events, and wellness initiatives Comprehensive benefits package including Medical, Dental, Vision, company-paid Life Insurance, and a 401(k) plan with company match Flexible scheduling that supports a positive work/life balance based on business needs Convenient and modern office location in Plano, TX What We Expect from the Right Candidate You want your work to speak for itself and are motivated to grow quickly within a performance-driven environment You take initiative, set personal goals, and work effectively both independently and collaboratively in a fast-paced setting You are an excellent communicator and active listener with the ability to multitask and adapt to changing priorities You demonstrate strong problem-solving skills and can confidently analyze complex scenarios while maintaining objectivity You are comfortable navigating emotionally driven client interactions while maintaining professionalism and composure You are patient and skilled at identifying key behaviors and opportunities through observation and active listening You demonstrate empathy while maintaining accuracy, compliance awareness, and accountability You are dependable, detail-oriented, and consistently follow through on commitments You are seeking a career with growth opportunities and advancement, not just a job Responsibilities Review English and Spanish sales calls: For legal and regulatory compliance For quality assurance and accuracy of information For adherence to sales call flow expectations and execution For effective problem resolution and program expectation setting In response to client complaints or escalations To support ongoing training and development initiatives To assess the effectiveness of sales training programs Utilize standardized QA scorecards to evaluate Sales performance Provide structured feedback and analysis on observed call trends and behaviors Document high-quality calls and best practices for future training use Identify and escalate underwriting-related concerns when applicable Collaborate with Sales Leadership, Training, and Underwriting teams Support continuous improvement efforts through QA insights and findings Maintain accurate documentation in QA systems and tools Responsibilities can change based on business needs Qualifications Required Bilingual (English/Spanish) – verbal and written proficiency Experience in a fast-paced sales or customer service environment Strong written and verbal communication skills Ability to multitask and manage time effectively Comfortable delivering structured, constructive feedback High attention to detail with strong compliance awareness Preferred: 1+ year of call center experience Experience with Salesforce and/or Vonage systems Financial services or QA-related experience Proficiency in Microsoft Office Suite (Excel, Teams, Outlook, SharePoint) Strong analytical skills with the ability to identify trends and root causes High school diploma or equivalent education required, Bachelor’s degree a plus. Come Join Us We are a premier debt resolution company providing a path toward financial stability and a fresh financial start for individuals facing overwhelming debt. We live our credo, Carpe Diem (“Seize the Day”), and carry this mindset into the way we support our clients and each other every day. Our continued growth is a direct reflection of the passion, accountability, and performance of our teams. We foster a dynamic, high-performance environment that values consistency, collaboration, and continuous improvement. If you are looking for a meaningful career opportunity within a fast-paced, results-driven organization, we encourage you to apply and grow with us. We recognize and reward hard work, performance, and dedication. We invite you to join us at: Benefits Medical, Dental, Vision, and company-paid Life Insurance 401(k) plan with company match Employee recognition and engagement programs Career development and internal advancement opportunities Convenient location near Legacy West Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. #J-18808-Ljbffr CreditAssociates