Co-op, Business Strategy, Emergency Response and Safety Compliance (Spring 2027)

Delta Air Lines' Operations & Customer Center Co-op Student Opportunity

Delta Air Lines' Operations & Customer Center (OCC) is seeking undergraduate co-op students for a minimum of three alternating work terms. The OCC serves as the operational command center for Delta's worldwide network and is responsible for both tactical and strategic decision-making during operational disruptions.

This co-op opportunity supports the Business Strategy, Emergency Response/Business Continuity, and OCC Safety & Compliance teams. Students will contribute to employee engagement initiatives, communications, learning programs, emergency planning, business continuity efforts, safety campaigns, and compliance activities that help the OCC operate effectively in a 24/7 environment.

Key Responsibilities

• Support project management activities related to employee engagement, learning initiatives, emergency response planning, safety, and compliance programs.
• Document and analyze operational processes and the technology used to support decision-making.
• Assist with evaluating learning and training products to identify opportunities for enhancement, maintenance, or retirement.
• Partner with cross-functional teams on continuous improvement initiatives and strategic projects.

Business Strategy & Employee Engagement

• Support the OCC Business Strategy team by managing and coordinating employee engagement initiatives.
• Assist with event planning, logistics, and execution for divisional activities.
• Develop internal communication campaigns that promote engagement, learning, and organizational initiatives.
• Create and maintain communications materials, including:
• Marketing brochures
• OCC portal content
• Departmental bulletins, announcements, and memos

Emergency Management & Business Continuity Planning

• Support Emergency Management (EM) and Business Continuity Planning (BCP) initiatives for the OCC.
• Conduct Business Impact Analysis (BIA) updates by interviewing application and product owners to assess operational criticality.
• Update, maintain, and ensure accessibility of contingency and recovery plans.
• Assist with the migration of OCC operational applications to cloud-based environments.
• Support Corporate Emergency Command Center (CECC) planning and response activities.
• Contribute to technology enhancements that improve emergency response and business continuity capabilities.
• Design and develop micro-learning content to support emergency preparedness and business continuity awareness.

Safety, Compliance & Facilities Management

• Update and maintain departmental Emergency Preparedness Plans (EPPs) and Fire Prevention Plans.
• Develop and improve processes that support real-time reporting and response to facility failures.
• Create storyboards, training materials, and videos supporting evacuation, relocation, and continuity-of-operations procedures.
• Validate the accuracy and currency of emergency planning documentation and related resources.
• Monitor Automated External Defibrillator (AED) locations to ensure equipment readiness and functionality.
• Conduct periodic reviews of first aid stations to verify supplies are available and properly maintained.