Night Auditor/Front Desk - LINE DC

The LINE is a collection of hotels rooted in culture and built for discovery as a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. Benefits Health insurance Vision insurance 401(k) 401(k) matching Dental insurance Employee discounts The Property From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay; it’s a cultural connector. Our spaces are home to award‑winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check‑in and unfold with every curious step out the door. At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. At the LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter. The Role We are seeking a dynamic Front Desk Night Auditor to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast‑moving business, so we are looking for the right individual to be autonomous and able to pick up multiple tasks and projects at once. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail‑oriented is a must to ensure a uniquely brilliant service experience for our guests. Essential Functions Greet every guest promptly with a smile and maintain eye contact. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, and assisting customers in all inquiries related to hotel services, hours of operation, key personnel, in‑house events, directions, etc. Check in guests, assure that the guest is assigned the requested type of room and the correct rate is charged. Settle guest bills accurately. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed. Reconcile all transactions at the close of each shift. Create a friendly, comfortable and helpful atmosphere for guests that demonstrates the highest standards for gracious hospitality. Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Handle guest inquiries promptly and courteously, whether personally or by directing the guest to the appropriate department. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency. Participate in scheduled departmental meetings and all other relevant meetings as requested. Core Competencies High school diploma or GED. Three (3) years related experience in hospitality or service industry preferred. Strong communication skills. Collaborative spirit. Ethical conduct. Computer proficiency: Microsoft Office, Opera PMS. Positive attitude. Attention to detail. Problem‑solving abilities. Our Doors Are Yours To Open The LINE is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Work Perks Medical, dental, vision. $300 dollar bonus for DC Ward 1 residents. Referral bonus and competitive compensation. Discounted family rates. Family meals. Paid time off. Compensation: $24.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr