IT Support Technician

311 N Main St, Shawano, WI 54166, USA Job Description Posted Monday, August 24, 2026 at 6:00 AM | Expires Tuesday, September 8, 2026 at 5:59 AM Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality: Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week Nine (9) Paid Holidays Health Insurance including vision coverage with option of a high or low deductible health insurance plan. County-funded Health Reimbursement Account or HSA depending on health plan selection. Prescription Drug Plan Long and Short-Term Disability Critical Illness and Accident Insurance Employee Assistance Program Life Insurance Deferred Compensation (457) Retirement Plans Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality: “The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations.” *It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made. Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including: Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week Nine (9) Paid Holidays Health Insurance including vision coverage with option of a high or low deductible health insurance plan. County-funded Health Reimbursement Account or HSA depending on health plan selection. Prescription Drug Plan Gym Membership Discounts Dependent Flexible Spending Account Dental Insurance Long and Short-Term Disability Critical Illness and Accident Insurance Employee Assistance Program Life Insurance State Pension Plan Deferred Compensation (457) Retirement Plans Shawano County is pleased to offer our part-time employees (regularly scheduled to work 24-29 hours/week) a comprehensive benefits package: Paid Time Off Paid Holidays Life Insurance State Pension Plan Gym Membership Discounts Employee Assistance Program Job Summary: Maintains hardware and software for all computers and associated peripherals located in the various departments of the County. Maintains computer and peripheral hardware/software inventory and maintenance logs. Assist with help desk operations. Maintain all County computers, mobile devices, basic network communication equipment, and associated peripherals. Analyze ways of making the computers and associated peripherals more productive and efficient. Install, update, troubleshoot and maintain computer operating systems and version upgrades; operating systems include but are not limited to Windows, iOS, Android, etc. Install, update, troubleshoot and maintain computers and associated hardware. Hardware includes but is not limited to PCs, laptops, tablets, printers, scanners, etc. Install, update, troubleshoot and recommend computer application software. Software includes but is not limited to MS Office, departmental specific applications and other computer client software. Provide technical assistance. Duties include ample response to communication hardware, and software questions; create and update procedure manuals digitally with corrective actions. Help train and assist users in computer and peripheral management procedures. Assist with the maintenance of public property assets and departmental inventory listing of Technology Services computer equipment. Serve as a member of the after-hours on-call team. Assist on projects assigned by the Technology Services Director and any other duties as assigned. Job Qualifications: High School Diploma or equivalent. Experience with troubleshooting and replacing computer hardware. Ability to install/configure the OS and technology applications. Related experience; or any equivalent combination of education and experience. #J-18808-Ljbffr