Parts Director - West Region

Job Description

Job Description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

West Region Director of Parts Responsibilities: 

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates, counsels, and monitors the performance of the Parts department

Prepares and administers an annual operating budget for the Parts department

Maintains reporting systems required by management and the factory

Monitors the performance of the department using appropriate reports, tracking systems, and surveys

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect Parts operations, such as hazardous waste disposal, OSHA Right-to-Know

Ensures compliance with manufacturer warranty and policy procedures

Accounts for documents; ensures none are missing and are processed correctly

Fosters professional employee development and coordinates with department managers to determine training needs

Establish and maintain good working relationships with customers to encourage repeat and referral business

Serves as liaison with factory representatives

Develop and maintain pricing guides and coordinate the usage throughout the Parts organization

Handles customer complaints immediately and per company’s guidelines

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the Parts experience

Establishes and maintains good working relationships with other departments

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

Understands and follows work rules and procedures

Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates

Follows lawful directions from supervisors

Follows the Company Code of Business Ethics and Conduct

Upholds the company’s non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Other duties as assigned

West Region Director of Parts Requirements:

High school diploma or equivalent.

3 - 5 years of Parts experience or equivalent combination of education and experience.

2-3 years manager experience  

INDEED-PARTS

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

Premier Truck Group is an equal opportunity employer.