Customer Care Specialist

Customer Care Specialist

The Customer Care Specialist is responsible for ensuring excellent service values, responds efficiently to patients, families, and staff members and maintains high C-I-CARE standards at Stanford Health Care Gift Shops. Customer Care Specialists also assist in recommending inventory to carry, upselling and merchandising of inventory, helping leadership create an aesthetic environment for customers, and most importantly enhancing the Patient Experience for patients and families while in the hospital. The Customer Care Specialist reports directly to the Assistant Manager/Manager.

Locations: Stanford Health Care

What you will do:

• Sell merchandise; operate Point of Sale (POS) system; receive cash; make change; quote prices; process and handle credit card sales; record all sales in POS, receive payment for sales and issue correct change, open and close cash register daily.
• Assist customers in locating and purchasing various retail items, including suggesting selection to customer by emphasizing quality, style or utility of articles.
• Ensures daily shipments are received properly, inspected and tagged before merchandising in retail locations.
• Fulfills daily inventory requests and transfers stock to multiple retail locations.
• Maintain overall shop appearance, replenish, organize and maintain inventory.
• Provide merchandising ideas/recommendations to Retail Coordinator.
• Closely manage inventory for specific assigned zones and departments; start to finish- buying, stocking, organizing, selling, and inventory count accuracy.
• Conducts accurate cycle counts as per schedule and compares results to system data. Works with coordinator to make adjustments based on established policies and management approval.
• Participate in physical inventories; prepare and maintain inventory records; assist in receiving stock.
• Clean shelves, fixtures, and furnishings.

Education Qualifications:

• High School Diploma or GED equivalent

Experience Qualifications:

• Two (2) years of retail experience working in a high-end, fast-past environment

Required Knowledge, Skills and Abilities:

• Ability to multi-task, adapt to and deal with change and ambiguity
• Ability to plan, organize, prioritize, work independently, manage time effectively and meet deadlines
• Ability to solve problems and identify solutions
• Ability to pay attention to details
• Customer service orientation with a positive attitude; friendly and pleasant demeanor over the phone and in person
• Ability to work in a fast-paced work environment
• Ability to read, write and effectively listen and communicate in English with all types of individuals, including patients, family members, colleagues, dignitaries and executive leaders; ability to adapt/respond to different types of personalities, situations and emotions
• Ability to work a variety of hours, including early mornings, evenings, weekends and holidays.
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of computer systems and Point of Sale software used in functional area
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $31.30 - $35.25 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.