Guest Service Representative
The Woodhouse Day Spa - Indianapolis
Job Description
Job Description
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
About Woodhouse Day Spa
Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated, serene environment. Our Guest Service Center is often a guest's very first impression of Woodhouse — every call is a chance to build trust and set the tone for a five-star experience.
The Opportunity
We are seeking a warm, sales-savvy Guest Service Center Representative to convert inquiries into confirmed, secured appointments from our central Guest Service Center. This is a revenue-generating role where your ability to listen, recommend the right services, and secure bookings directly impacts business performance.
What You'll Do
● Answer inbound guest calls within 3 rings using our standard greeting ● Recommend services and enhancements based on guest needs ● Book appointments accurately in Meevo across all locations ● Secure a card on file for every booking to hold the reservation ● Resolve guest concerns and follow up with at-risk guests
What We're Looking For
● 1+ years of customer service experience, preferably phone-based ● Excellent verbal communication and active listening skills ● Comfort with sales conversations and suggesting upgrades ● Attention to detail and accuracy in data entry ● Flexible schedule including some evenings and weekends
What Success Looks Like
● Achieving a 35%+ enhancement/upsell rate ● Zero booking errors ● Converting hesitant callers into confirmed, excited guests
What We Offer ● Competitive hourly rate based on experience ● Performance bonuses available for exceeding KPI targets ● Benefits available for full-time employees ● A clear career growth path into Front Desk, Assistant Manager, or Operations roles ● Continuous training on services, scripts, and systems If you love connecting with people over the phone and want to be the first five-star impression of Woodhouse, we'd love to meet you. To apply, email your resume to View email address on ziprecruiter.com or visit woodhousespas.com/careers.
Vacancy posted 21 days ago
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