Patient Access Manager
Henry Ford Health
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.
Job Description
Mgr- Patient Access - Henry Ford Health
About the Department
Make a difference through specialized behavioral health services that support individuals and families across every stage of care. Our behavioral health teams provide compassionate, recovery-focused treatment in collaborative environments designed to promote wellness, resilience, and long-term success. This role is integral to our Behavioral Health Services (BHS) unit, ensuring optimal access to inpatient services and fostering a seamless intake process for patients and referral sources.
Role Overview
As the Mgr- Patient Access, you will provide leadership and direction to maintain optimal access to inpatient Behavioral Health Services (BHS). You will supervise and coordinate daily operations, including intake processes, staff management, and quality improvement initiatives. This role is crucial in advancing an integrated intake design system and ensuring effective collaboration with physicians, clinical staff, and community referral sources.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Supervise and coordinate daily operations of the intake process for Behavioral Health Services.
- Lead strategic design and implementation of an integrated intake system for inpatient services.
- Develop and manage an annual budget for the department.
- Establish and maintain relationships with physicians, clinical staff, and community referral sources.
- Monitor and analyze statistical reports to improve call management and access.
- Promote staff education, development, and adherence to quality standards.
What You Will Need
Required Qualifications
- Bachelor's degree.
- Two years of supervisory experience.
- Comprehensive understanding of BHS inpatient database, Henry Ford Appointment Scheduling System, EPIC, Microsoft Excel, Microsoft Word, Groupwise, Press Ganey, Openscape, and Intranet Web based programs.
- Knowledge of Insurance Verification process and BHS payor contracts.
- Base knowledge of Henry Ford HR policy/practices.
Preferred Qualifications
- Experience in behavioral health services.
- Familiarity with integrated intake design systems.
What We Offer
Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work that makes a real difference. Enjoy opportunities for continuous learning and professional development in a supportive and innovative environment.
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