Quality Control & Support,Great Big Game Show

Quality Control & Support, Great Big Game Show

Direct Supervisor: Sr. Director of Great Big Game Show Deployment

Growth: This role is designed to grow into a Team Lead or Manager position overseeing support & quality operations and future technicians.

Job Description:

You'll help bring live game show experiences to life; lights, buzzers, sound effects, and fast-paced gameplay. This role will provide high-level support to Great Big Game Show retail store locations, as well as provide quality control for our production and installation team for new store launches. You'll be the go-to technical problem solver for our game show studios across the country, helping launch new locations, fixing issues remotely, and improving the product over time.

Pay & Benefits:

• Starting Pay: $20-$28 (based on experience)
• With travel and overtime, total compensation is often higher.
• Eligible for Full Time Benefits and Bonus as outlined here.

Hours & Schedule:

• Location: HQ - Smyrna, TN (non-remote)
• Expected Weekly Hours: 40-45 hours
• Travel is a core part of this role. Expect 1–2 trips per month (typically 4–8 days per trip) to support new store openings or major issues. Extended hours are expended during travel, and rest days will be given before or after travel.
• Travel Expectations: Regular
• When providing quality control for new store launches, it will be required to travel to site.
• Upcoming locations include Los Angeles, Miami, Chicago, Phoenix, Richmond, etc
• Occasionally there may be a store emergency or a routine visit to a store.
• On-Call: Yes. Specific times outside of office hours are divided amongst team members.

Job Responsibilities:

• Quality Control
• Work with the production team to review built set pieces to make sure they meet quality standards
• Travel to new store locations to inspect newly built game rooms to ensure they meet performance and visual standards before opening
• Provide on-site (travel) operational support during the launch period of a new store; troubleshooting issues that arise and providing solutions.
• Review Floor Plans for all upcoming locations and provide feedback as necessary.
• Support & Troubleshooting
• Partner with store teams to diagnose and resolve technical issues (lighting, sensors, PCs, AV systems, etc.)
• Utilize our ticketing system to report, track, and resolve issues in our stores related to our product's safety, functionality, and aesthetics.
• Receive & schedule calls from our stores and guide them to a successful resolution via remote support.
• Proactively and consistently collaborate with other internal departments to strategically design and implement improvements to our products based on guest & team member feedback.
• Be a reliable wealth of knowledge about GBGS's historic and current product standards.
• Performs onsite repairs and emergency travel as needed.
• Standards and Systems
• Create repeatable processes and tools to reduce recurring issues across locations
• Build and maintain systems to keep our studios running smoothly.

Job Requirements:

• Experience with Google Sheets and using formulas
• Understanding of architectural floor plans and general construction processes
• Has a basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology.
• The ideal candidate is patient, flexible, dependable, driven, and caring.
• Has a love for interactive media.
• Possesses strong organizational and interpersonal skills.
• Excels at maintaining an organized schedule.
• Has a contagious, positive, "can-do" attitude.
• Loves to "win."
• Has strong communication skills - written, on the phone, in-person.
• Can lead others in an informal structure.
• Ability to lift/carry up to 50 pounds individually.
• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time.