Customer Service Consultant

Be the Voice of Exceptional Customer Support!

Are you a confident communicator who thrives on delivering outstanding customer experiences? Do you have a knack for problem-solving and multitasking in a fast-paced environment? This is your opportunity to join a dynamic team where your customer service skills will make a real impact!

Why You’ll Love This Role:

• Engaging and varied work – No two days are the same as you interact with customers and drivers.
• Full-time casual role – 37.5 hours per week, Monday to Friday (9 AM - 5 PM) – No weekends!
• Great location – Work from Braeside, VIC. Free parking onsite.
• Supportive team – Work in a close-knit environment where collaboration is key.

What You’ll Be Doing:

• Be the first point of contact – Liaising with customers via phone and email, ensuring their inquiries are handled efficiently.
• Manage sales inquiries – Process general phone/email sales inquiries, quotations, orders, invoices, and credits.
• Support operations – Assist in achieving team targets and deliverables by liaising with drivers and clients.
• Data entry & administration – Maintain accurate records, including driver run sheets and system updates.
• Outbound calls – Connect with existing clients and drivers to strengthen relationships and resolve queries.
• Problem-solving – Provide effective solutions to ensure high customer satisfaction.
• Work with company values – Carry out all duties safely, following company principles and operating standards.

What We’re Looking For:

• Customer service experience is essential – At least 2+ years in a customer service or operations coordination role is desirable.
• Confident communicator – You express yourself well on calls and build strong relationships with customers and drivers.
• Strong organizational skills – You can prioritize tasks effectively and manage multiple responsibilities.
• Tech-savvy – Comfortable using multiple systems with strong computer literacy.
• Strategic thinker – You assess situations critically and find practical solutions.
• Team player – You work well within a small, close-knit team, collaborating to achieve goals.
• Proactive & adaptable – A self-starter who thrives in a fast-paced environment.
• Resilient & professional – Comfortable handling challenging conversations constructively.
• Continuous improvement mindset – You seek ways to enhance processes and contribute positively to the team.

Ready to Make an Impact?

Join a company that values customer experience, teamwork, and innovation. If you’re a problem-solver with a passion for great service, apply today and be part of something exciting!