Power Generation Technical Service Representative

Power Generation Technical Service Representative We believe power is a promise – a shared commitment to be there for others when it matters most. For more than 65 years, we have turned big ideas into solutions that help protect homes, strengthen businesses, and build a more resilient, efficient, and sustainable energy future. The Power Generation Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs, including sending parts, to our authorized dealer network. This on‑site role is based in Wisconsin at the Waukesha Headquarters and requires the candidate to be located in Wisconsin. Major Responsibilities Answer inbound calls and respond to emails from dealer technicians and answer standard questions over the phone. Provide accurate, timely, and descriptive notes during calls. Assist dealer technicians with remote diagnostic tools. Follow established diagnostic techniques to troubleshoot installed systems. Gather and prepare documentation regarding product failure and improvement. Instruct new dealer technicians on navigating Generac’s warranty systems and submitting claims electronically. Set groundwork for escalated cases and ensure timely resolution of customers’ requests and issues. Minimum Job Requirements Associate’s degree or equivalent experience in a relevant technical field. Preferred Qualifications Bachelor’s Degree. Bilingual Spanish knowledge. Basic understanding of mechanical and electrical (AC/DC) fundamental theory. Excellent customer service skills. Strong verbal and written communication skills in a professional manner. Active listening skills. Ability to remain calm in high‑stress situations. Working knowledge of Microsoft Office Suite. Ability to effectively communicate technical concepts, considering varying customer technical experience. Troubleshooting skills. Office Environment While performing the duties of this job, the employee is regularly required to talk and hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders, and must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer‑based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel is expected. Equal Opportunity Statement We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. We encourage innovation and value each employee as an integral part of our global team. Generac’s fast‑paced, agile work environment empowers staff to make a difference in people’s lives and their own careers. #J-18808-Ljbffr Generac Power Systems Inc