Retail Operations Manager

About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing twoSECregistered broker-dealers alongside a cryptocurrencybrokerage— all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explorefutuclearing.comormoomoom.com/usto discover the future of investing with confidence and innovation. About the Team & Role The Futures Operations Manager will lead the day-to-day operational support for a retail broker-dealer’s futures and derivatives offering. This role is responsible for ensuring accurate trade processing, settlement support, reconciliations, operational controls, vendor coordination, and scalable client-service workflows. The ideal candidate has strong retail brokerage operations experience and understands the customer lifecycle across trading, account activity, post-trade processing, exceptions, and regulatory operations. Experience supporting perpetual contracts (“perps”) and/or event contracts is strongly preferred. What You’ll Do Trade Processing & Settlement Support: Oversee daily post-trade operational processes for futures and other derivatives products, including trade capture, allocations, confirmations, expirations, exercises, assignments, settlements, and exception management. Reconciliation & Balancing: Manage daily trade, position, cash, fee, and account reconciliations across internal systems, executing brokers, clearing partners, exchanges, and vendors. Investigate, resolve, and document breaks in a timely manner. Retail Brokerage Operations: Support the operational lifecycle for retail customer accounts, including account maintenance, transfers, corporate actions or product events where applicable, customer inquiries, and escalated service issues related to futures and derivatives activity. Product Operations: Partner with Product, Trading, Compliance, Legal, Finance, and Technology teams to operationalize new products, features, and market access. Support launches, rule changes, exchange updates, and enhancements affecting retail derivatives customers. Regulatory Operations: Ensure operations processes support applicable regulatory and exchange requirements. Coordinate documentation, data gathering, reporting support, and responses to regulatory inquiries, audits, and internal reviews. Operational Controls: Establish and maintain effective daily controls, escalation procedures, exception reporting, and operational documentation to promote accurate, timely, and consistent processing. Process Improvement & Automation: Identify manual processes, recurring operational issues, and workflow gaps. Develop and implement scalable procedures, automation opportunities, and service-level standards. Client, Partner & Internal Stakeholder Management: Serve as a key operational contact for internal teams, executing and clearing partners, exchanges, vendors, and other external stakeholders to resolve issues and improve service delivery. Policies & Procedures: Create, maintain, and periodically review written supervisory procedures, operating procedures, control documentation, and training materials for futures and derivatives operations. Education: Bachelor’s degree in Finance, Business, Economics, Operations, or a related field. Experience: 8+ years of experience in brokerage, trading, derivatives, settlement, clearing operations, or back-office operations. Experience supporting a retail broker-dealer, online brokerage, fintech, exchange, or clearing firm is strongly preferred. Knowledge: Strong understanding of retail brokerage operations and the trade lifecycle. Familiarity with U.S. futures markets, exchange-traded derivatives, settlement processes, and post-trade operations. Understanding of broker-dealer operational and regulatory requirements, including applicable FINRA, SEC, CFTC, NFA, and exchange rules. Experience with brokerage operations platforms, trading systems, reconciliation tools, and operational reporting. Skills: Strong analytical, problem-solving, and exception-management skills. Excellent communication and stakeholder-management abilities. Demonstrated people-management and team-development skills. Ability to manage multiple priorities in a fast-paced, high-volume environment. Advanced proficiency in Microsoft Excel; familiarity with SQL, reporting tools, or workflow automation is a plus. Preferred Qualifications Experience supporting retail futures, options, equities, crypto, or other multi-asset brokerage products. Experience supporting perpetual contracts (“perps”), crypto derivatives, event contracts, prediction markets, or similar emerging products. Experience with automated reconciliation, workflow, and operational-control solutions. Experience supporting product launches, trading-system implementations, vendor integrations, or operational scalability initiatives. FINRA Series 7 and/or Series 63 registrations, or ability to obtain required registrations after hire. Series 3 license or ability to obtain, where required for the role. What We Offer: Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents 401k Employer Contribution: We match your contributions to help you grow your retirement savings Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy Opportunities for Professional Growth & Development: Invest in your future through hands‑on learning, skill‑building, and cross‑functional work Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Base pay for a successful applicant will depend on a variety of job‑related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $125,000 - $165,000 . This role is also eligible to participate in our discretionary bonus plan. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employment with Futu Holdings Limited, including all subsidiaries, is on an at‑will basis. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law. Nothing in this job posting or description should be construed as creating an express or implied contract of employment or guarantee of employment for any specific duration. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr