Patient Service Representative

Robert Half

Job Description

We are looking for a Patient Service Representative to support a busy onsite healthcare office in Dover, Delaware. This contract opportunity is ideal for someone who enjoys helping patients, adapts quickly to new systems, and takes initiative in a fast-paced setting. The person in this role will serve as a key point of contact for patients while keeping front-office operations organized, attentive to detail, and efficient.

Responsibilities:

• Welcome patients in a courteous and attentive manner, creating a positive experience from arrival through check-in.

• Coordinate appointment scheduling and calendar updates while helping patients with changes, confirmations, and follow-up visits.

• Complete patient registration and maintain accurate demographic, insurance, and visit information within office systems.

• Answer incoming calls promptly, respond to routine service questions, and direct more complex concerns to the appropriate staff members.

• Support daily front-desk operations by managing paperwork, preparing visit-related documentation, and keeping records organized.

• Communicate clearly with patients regarding office procedures, appointment expectations, and general service information.

• Work closely with the onsite manager and team members to keep patient flow smooth throughout the day.

• Use office technology confidently and learn internal processes quickly to contribute effectively with minimal supervision.

• At least 2 years of experience in patient services, medical front-desk support, or a similar customer-facing healthcare role.
• Hands-on experience with patient scheduling, registration, and assisting patients in person and over the phone.
• Strong comfort level with computer systems and the ability to learn new tools and workflows efficiently.
• Self-motivated approach with the ability to manage tasks independently and stay productive in an onsite setting.
• Clear verbal and written communication skills with a detail-oriented and service-oriented demeanor.
• Background in call center customer service or high-volume phone support is strongly preferred.
• Reliable transportation and availability to work onsite during standard business hours in Wilmington, Delaware.

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Vacancy posted 1 day ago

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