Network Operations Technical Service Desk Lead

Global Enterprise Services, LLC

Belleville, IL

Job Description

Education and Experience:

Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.
Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.
Ability to work in a 24/7 operation.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
This is a MIDS Weekend shift position.

Responsibilities:

Assist in providing direct technical support to government customer.
Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.
Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups.
Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.

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Vacancy posted a month ago

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