Support Services Representative

Providing exceptional customer support, the full-time Policyholder Services Representative will respond to inbound inquiries and service requests from policyholders in a fully remote environment. Key Responsibilities Deliver outstanding customer service by addressing policyholder inquiries via phone and written communication Utilize active listening skills to identify caller needs and respond according to established guidelines Process documents accurately and maintain customer information while ensuring compliance with privacy laws Required Qualifications High School education/GED with at least one year of customer service experience Proficiency in Microsoft Office products Preferred background in insurance or medical fields, with knowledge of medical terminology and health insurance Exceptional interpersonal skills and a high degree of empathy and professionalism Strong written and verbal communication skills, capable of simplifying complex information