Cashier / Sales Associate

Sales Associate Position

Osterville Hardware is a small-town hardware store rooted in excellent customer service. Our friendly and helpful staff has been a staple of the community since 1944, building relationships and helping solve our customer's problems. We have a fun work environment that encourages creative thinking and problem solving.

In the cashier/sales associate position, you will be working on the sales floor directly with the customers. You will be assisting customers with their needs and assisting in solving their problems. Operating a point of sale is a critical part of your position. You will be working with our manager and will be expected to fulfill our mission and achieve our priorities and goals. Outside of working with our customers you will be expected to help stock products, clean and maintain the organization of the store. Being knowledgeable about the products we sell is an important part of the job. We will train you one on one as well as through online training in all departments and aspects of the store. There are many different services that we offer, and we will train you so you can better assist the customers and help solve their problems.

Key tasks

• Greeting customers
• Assisting customers to products
• Assisting the customers to find solutions to their problems
• Operating a point of sales system
• Stocking shelves
• Cleaning the store and organizing products
• Learning and offering product knowledge
• Assisting in the operations and goals of the store

Other tasks

• Key cutting
• Paint mixing
• Color matching paint
• Glass cutting
• Shade cutting
• Assembling products
• Driving and delivering products
• Assisting in opening and closing procedures
• Opening and Closing

Key skills and requirements

• Positive attitude
• Excellent customer service skills
• Friendly and personable
• Great communication skills
• Leadership skills
• Carry up to 70lb
• Knowledge of hardware is a plus but not imperative
• Desire to learn

Expectation It is our expectation of our sales associates that they will be focused on fulfilling our mission and achieving our priorities and goals. It is our expectation that you will be committed to learning and offering your knowledge to our customers in a friendly and helpful way. It is our expectation that you will perform the duties of your job to the best of your ability and work towards maintaining a friendly and productive working environment. Daily duties include arriving on the sales floor ready to work at your scheduled time, collecting a radio at the paint counter and announcing your arrival to the team, reviewing the daily task sheet, checking in with your manager, assisting the customers and performing your assigned duties, assisting in finding solutions to customers problems, walking the store daily to see any changes and new products, communicating effectively with your team as needed, before leaving for the day checking in with your manager, and announcing when you are leaving for the day to your team.

Our mission is to exceed all expectations, to grow, improve and have fun doing it! Compensation: $18.00 - $22.00 per hour.