Customer Service Specialist

We are looking for a motivated customer service specialist with an affiliation to engineered industrial and medical products to join our Sales Department at the Williamsburg, VA site: Tasks and Responsibilities : Partner with sales team to meet and exceed customer's service expectations Handle customer purchase orders/ changes/ returns according to company policies and procedures Send order confirmation to customer within 48 hours of order placement Communicate the status of order if delayed Prepare, submit, and follow up on customer quotes Communicate pricing on all products to customers as required Work closely with sales, supply chain, production, and shipping to internally communicate customer requirements and concerns Support the creation of production jobs Be active in the maintenance and development of work instructions and work processes Process NCR (Non-Conformance Reports) as necessary to assure same errors do not repeat themselves Maintain customer confidentiality Actively participate in department meetings and offer suggestions on improvements Qualifications: Associate degree preferred in applicable field Ideally, working experience in a B2B/ industrial products customer service position Preferred: Working knowledge of ERP Systems and proficient in MS Office Self-Motivated and Self-Directed with strong attention to detail and problem-solving skills Communication skills, cooperativeness, and ability to work in a team Effective time management skills with ability to prioritize and execute tasks in a fast-paced environment Ability to legally work in the United States Additional Job Details: Pay - $18.00 - $20.00 an hour Job Type - Full-time #J-18808-Ljbffr Socket.dev