Application Support System Administrator

To provide support for system reliability of assigned enterprise application. To provide system administration functions including platform maintenance, tuning, problem resolution, implementation, configuration, upgrades, patches and other routine tasks as necessary. To support, maintain, and improve our systems and effectively act as the liaison between our users, vendors, and development teams. To create and utilize existing monitoring solutions to report on system performance and troubleshooting issues. To work with security and infrastructure on efficiency of hardware.

Track application performance and troubleshoot production issues. Participate in outage resolution, document activities for resolution, and maintain procedures for troubleshooting. Conduct root cause analysis for complete problem resolution. Identify and recommend measures to avoid a recurrence of systems problems.

Track production issues and report on up-time/down-time and efficiency of applications. Proactively research and escalate abnormalities.

Assist Senior Systems Administrator in overseeing daily production operations of enterprise applications.

Maintain monitoring solutions to report on system performance and troubleshooting issues. Notify appropriate users and third-party vendors of outages and system degradation.

Review vendor documentation on updates for potential impacts to the enterprise and active projects. Install and upgrade systems following new releases and assist with training and communication as directed. Ensure application license and service agreements related to applications are acquired, executed, and renewed as necessary.

Follow established guidelines, act as the liaison between our users, vendors, and development teams.

Act as a subject matter expert with business and project teams on roles and responsibilities for administrative functions including platform maintenance, reports and dashboards, workflows, and other routine tasks as necessary.

Understand high-level systems architecture. Review network integrity, server deployment and security expectations with project teams.

Participate in training for the latest technology enhancements, tools, and capabilities available for the application and ensure practices are adopted across the organization, as relevant.

Learn business processes and requirements to contribute to solutions to meet business needs in collaboration with the business team.

Execute established guidelines for managing tools to backup data and metadata for business continuity purposes.

Interpret the impact of new requirements on all upstream and downstream applications, systems, and processes for review with peers.

Learn ecosystem of all applications to assist in on-going support.

Maintain daily engagement, communicate and work interactively with all team members, sub-teams, and project teams to achieve a common goal.

Organize and track work for self, collaborate with sub-teams and team members. Adhere to priorities. Communicate issues and risks and participate in mitigation.

Provide support to operations processes including scheduling and batch job flows.

Share knowledge and provide advice and mentoring to associate level team members.

Required
Bachelors degree in computer science or related field is preferred, or equivalent work experience may be considered.

Minimum two to four years of system administration experience required.

Minimum two to four years of application support or other technical experience required.

At least one System Administrator Certification required (Salesforce, Guidewire, Garvin-Allen, Profisee, etc.) or equivalent work experience may be considered. Demonstrates expert knowledge of at least one enterprise application systems.

Application implementation experience required.

Demonstrated ability to customize applications, like Salesforce, Garvin-Allen, Guidewire and other systems with little to no external consultant assistance.

One of the AINS, FLMI, or equivalent designations is preferred.

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