Customer Support Agent (Fully Remote)

We're looking for a Customer Support Agent who genuinely cares about people and turns questions into positive experiences. You'll be one of the main points of contact for customers, helping with subscriptions, orders, accounts, and general questions. What you will do: Handle inbound and outbound communications primarily by phone (60%) and email (40%). Manage customer accounts, billing, and shipping using Zoho CRM and ERP systems. Work closely with Logistics, Marketing, and IT to resolve issues and improve customer experience. What we're looking for: At least 1 year of customer support experience, excellent English skills (C1+), and basic Hebrew is an advantage. Strong communication, problem-solving, and organizational skills, plus a proactive attitude. Work Conditions and Benefits: Remote-first, full-time position with working hours Sunday-Thursday 6PM-20AM Israel time. 24 paid vacation days per year. Cooperation under a B2B contract or employment in Israel. Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses. The company values ownership, collaboration, and continuous improvement and has a passionate international team. #J-18808-Ljbffr Lev Haolam