Outpatient Services Manager-1.0 FTE RN Required

Job Description

Job Description

OMC Core Behavior Standards:

Create Teamwork● Lead with Honesty & Integrity● Convey Compassion● Show Respect● Pursue Quality

Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

OMC Leadership Competencies:

Leads by Example● Models Accountability ● Self-Aware● Listen with Curiosity ● Impactful Communicator ● Relationship Building/Collaboration Focused ● Effectively Resolve Conflict ● Team Builder/Makes Others Better ● Managerial Courage ● Process Driven Problem Solver ● Financial & Business Acumen ● Regulatory Understanding ● Strategic Agility

Leadership at OMC directly influences patient safety, quality of care, employee engagement, and organizational trust. Because healthcare is complex, highly regulated, and deeply personal, we intentionally hire leaders whose competencies align with our mission, values, and behavior standards.

Job Summary:

The Clinical Outpatient Services Manager is responsible for planning, directing, and overseeing the daily operations of outpatient clinical services to ensure safe, high‑quality, and efficient patient care. This role provides leadership to clinical and administrative staff, ensures compliance with regulatory and accreditation standards, and supports continuous quality improvement initiatives. The manager collaborates with clinicians, leadership, and support departments to optimize workflows, manage resources, and enhance patient experience while meeting organizational goals. The position combines clinical operations oversight, staff management, performance monitoring, and strategic problem‑solving in a fast‑paced rural healthcare environment.

Work Schedule: Monday through Friday; Shifts start as early as 6am and can end as late as 7p. This position requires flexibility to meet the needs of the department.

Qualifications:

• Graduate of an accredited Registered Nursing program
• Licensed in the state of Wisconsin and in good standing
• Bachelor’s degree in healthcare administration preferred
• At least 5 years of progressive healthcare leadership experience, including multi department operations
• Active BLS

Responsibilities include:

• Provides clinical, operational, and administrative leadership for outpatient services in the clinic setting including but not limited to Mental Health and Addiction Services, Oncology, Diabetes Care/Nutrition, Anticoagulation Care, and Clinic Nurse Triage.
• The role oversees staff across multiple departments and ensures delivery of safe, efficient, and high-quality patient care
  • This position directly supervises outpatient nursing staff and related clinical personnel
• Provide leadership, oversight, and guidance to nursing staff to ensure quality patient care and operational effectiveness
• Monitor clinic workflows, staffing needs, and service delivery to maintain efficient operations
• Ensure compliance with all applicable regulatory and accreditation standards including CMS, RHC, DHS/DQA, and DNV requirements
• Assign work, manage schedules, and ensure adequate staffing coverage across departments
• Develop clinic coverage plans
• Complete required reports and operational documentation including daily KPIs and monthly reports provided to partner organizations
• Utilize electronic systems to monitor operational performance and clinical activities
• Participate in program planning and operational improvement initiatives
• Provide clinical guidance to staff regarding patient care, medication processes, and nursing best practices
• Recruit, interview, hire, train, and retain qualified nursing staff
• Conduct performance evaluations and address performance concerns through coaching, mentoring, and corrective action when necessary
• Support professional development and training initiatives for nursing staff
• Lead regular staff meetings and maintain open communication within the team
• Assist with direct patient care as needed based on clinic demand

Knowledge, Skills, and Abilities:

• Understanding of clinical workflows, scheduling, capacity management, and service coordination.
• Skill in balancing productivity, quality, and patient experience.
• Demonstrated ability to lead, coach, and supervise interdisciplinary teams, including clinical and administrative staff.
• Competence in performance management, including goal setting, evaluations, corrective action, and staff development.
• Ability to foster a collaborative, respectful, and accountable work environment.
• Knowledge of healthcare regulations, accreditation standards, and organizational policies relevant to outpatient services.
• Ability to ensure compliance with state, federal, and payer requirements.
• Skill in identifying risks, managing incident follow‑up, and supporting quality and safety initiatives.
• Strong verbal and written communication skills for interaction with staff, providers, leadership, patients, and external partners.
• Ability to communicate clearly in high‑stakes or emotionally charged situations.
• Skill in facilitating meetings, presenting information, and resolving misunderstandings.
• Ability to analyze complex operational issues and determine effective solutions.
• Understanding of budget management, staffing models, and resource allocation.
• Ability to monitor productivity, manage expenses, and support financially sustainable operations.
• Awareness of reimbursement and outpatient service cost drivers (role‑appropriate level).
• Flexibility to adjust priorities in response to changing patient needs, staffing challenges, or regulatory requirements
• Demonstrated integrity, discretion, and respect for confidentiality (HIPAA).
• Commitment to ethical leadership and adherence to organizational values.

Physical Requirements for the Role:

• Ability to sit for extended periods while working at a computer, attending meetings, and completing administrative tasks.
• Ability to stand and walk frequently throughout outpatient clinics, patient care areas, and office spaces to supervise operations and staff.
• Frequent use of hands and fingers for computer work and typing.
• Ability to occasionally lift or carry objects up to 50 pounds.
• Ability to work in a busy outpatient healthcare setting, which may include:

• Moderate noise levels
• Frequent interruptions
• Occasional exposure to clinical supplies or patient care areas

• Compliance with workplace safety policies, including infection prevention standards.
• Sufficient physical endurance to work full shifts, attend meetings, and respond to operational needs throughout the day.
• May require occasional extended hours or on‑site presence during surveys, emergencies, or staffing needs.

Work Environment:

The clinic environment is fast‑paced, highly hands‑on, and relationship‑driven, with a strong emphasis on rural community care, regulatory compliance, and operational flexibility.

Successful leadership candidates will demonstrate the ability to:

• Model and reinforce respect and dignity by setting clear expectations for professional behavior and addressing concerns promptly with team members.
• Demonstrate ownership and accountability by taking responsibility for decisions, following through on commitments, and holding themselves and others accountable for results and behaviors.
• Lead through change effectively by responding positively to change, communicating clearly, and actively supporting new initiatives while guiding teams through transitions.
• Build and sustain a culture of trust and collaboration by fostering open communication, encouraging teamwork across disciplines, and creating an environment of psychological safety.
• Champion OMC’s mission and values by consistently aligning decisions, priorities, and actions with organizational goals and behavior standards.

Why Join OMC?

At OMC, we don’t just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.