Order Resolution Specialist

Order Resolution Specialist Radwell International LLC | Order Fulfillment Operations Full-Time | Hourly | On-site Schedule: Monday–Friday – 8:00am to 5:00pm 1 Millennium Drive, Willingboro, NJ 08046 The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion. This position requires strong attention to detail, problem‑solving skills, and the ability to work in a fast‑paced, high‑volume operational environment. Key Responsibilities Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs Review order details and identify issues related to quantities, condition, or fulfillment accuracy Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies Communicate updates and resolutions internally to ensure smooth order processing Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy Assist in resolving issues related to missing or mislabeled inventory Support continuous improvement by identifying recurring issues and recommending solutions Maintain accurate documentation and tracking of issues and resolutions within internal systems Prioritize workload to ensure timely completion of critical order issues Perform other duties, tasks, or work as assigned Qualifications Detail oriented with strong organizational skills Ability to work in a fast‑paced, high‑volume environment Strong problem‑solving abilities Computer literate with ability to learn internal systems Team‑oriented mindset with strong communication skills Knowledge & Skills Required Strong computer proficiency Ability to multi‑task and manage multiple priorities Attention to detail Problem‑solving abilities Strong communication skills Education & Experience High School Diploma or equivalent required 1–3 years of experience in warehouse operations, order processing, or logistics preferred Experience with inventory systems or order management systems preferred Physical Demands Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling Frequent walking Frequent standing and repetitive hand motion Lifting requirements based on operational needs Compensation The recruiting base pay scale for this full-time position is $20.00–$22.50 per hour . Within the base pay range, individual compensation is determined by job‑related skills, experience, and relevant education or training. Radwell Benefits Medical, dental, and vision coverage starting Day 1 of employment 15 PTO days Paid company holidays Company‑paid short‑term and long‑term disability Company‑paid life insurance 401(k) with company matching Free onsite gym Radwell International LLC is an equal opportunity employer. #J-18808-Ljbffr Radwell-International