Intake Specialist

House Manager/Intake Specialist

The House Manager/Intake Specialist oversees the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility.

Essential Job Functions:

1. Supervises staff. Participates in training and evaluation of work performance of staff and volunteers.
2. Participates in-group training sessions in first aid, security techniques.
3. Facilitates and coordinates the intake process for all incoming residents in accordance with DHS.
4. Maintains the house log, prepare incident reports, and serves as mediator for client disputes.
5. Conduct weekly unit inspections for ACS and new born 0-12 months.
6. Conducts regular inspections of the buildings. Ensures client safety and compliance with operational procedures, standards and regulations.
7. Responds to emergencies as they arise. Interface with police department, fire department, EMS and other public service entitles.
8. Conducts required periodic fire drills, informs staff of safety and building policies and procedures.
9. Records and reports maintenance needs to violations of the building and fire codes to the program Director.
10. Arranges with housekeeping staff for bedding, linens and personal hygiene needs of consumers.
11. Attends staff meetings as requested.
12. Assist Security guards when needed.
13. Conduct monthly house meetings.
14. Perform other job duties and special projects assigned by management.

Additional Job Functions:

1. Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
2. Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

Competencies:

1. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive "can do" attitude with internal and external stakeholders.
2. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
3. Systems Thinking: Demonstrates an ability to (a) see how organizational systems ( e.g., internal/external conditions, processes, people ) interact and influence each other, and (b) how these systems create and contribute to specific issues ( e.g., high voluntary turnover ) and strengths ( e.g., strong customer focus ).
4. Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.
5. Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.
6. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
7. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
8. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
9. Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.
10. Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications:

1. Minimum Required Education & Experience:
   • HS Diploma or GED required and
   • 2 years of supervisory or management experience
   • Certification in First Aid, CPR
   • Fire Safety Coordinator

Highland Park Community Development Corp.