Claim Specialist - Property Field Inspection

Property Field Inspection Claim SpecialistBeing good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.Grow Your Skills, Grow Your PotentialResponsibilities:Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing remarkable service.Key Responsibilities:Conduct on-site inspections and assessments of property damages for both residential and commercial claimsCollaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficientlyMay occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutionsProvide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionallyGather necessary evidence, document findings, and prepare detailed reports to support the claims handling processInvestigate and adjust both personal and commercial property claims with exposures up to $500,000Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulationsNegotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelinesWhere you'll work:This position is located in Pueblo, CO. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 80820 81001 81003 81004 81005 81006 81007 81008 81019 81020 81021 81022 81023 81024 81025 81027 81029 81030 81039 81040 81041 81043 81044 81045 81047 81049 81050 81052 81054 81055 81057 81058 81059 81062 81063 81064 81067 81069 81073 81076 81077 81081 81082 81084 81087 81089 81090 81091 81092 81101 81120 81123 81125 81126 81128 81129 81131 81132 81133 81136 81138 81140 81141 81143 81144 81146 81148 81149 81151 81152 81154 81155 81201 81212 81221 81222 81223 81226 81233 81236 81240 81242 81244 81252 81253 81330This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.Qualifications:Competitive candidates must demonstrate:Ability to investigate problems, evaluate information, and make well-supported decisionsAbility to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situationsAbility to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situationsAbility to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficientlyEffective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focusDetail-oriented with strong organizational and analytical skillsProficiency in using mobile/desktop tools to document and support claims both in the field and remotelyPhysical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spacesMay be required to complete Rope and Harness Safety Training.A valid driver's license is requiredPreferred:Bachelor's Degree in a related field or equivalent work experience in Property ClaimsStrong candidates with relevant coursework and internship/fieldwork experience are encouraged to applyStrong knowledge of property insurance policies, coverage and claim handling practicesKnowledge of both residential and commercial building constructionWater mitigation inspection experienceXactimate, XactContentsAdditional Details:Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testingOur Benefits:Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!Potential starting salary range: $63,089.65 - $90,000.00 AnnuallyStarting salary will be based on skills, background, and experienceHigh end of the range limited to applicants with significant relevant experiencePotential yearly incentive pay up to 15% of base salaryAt State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops