Senior Event Services Manager

Senior Event Services Manager

Manage all phases of event planning, including corporate meetings, weddings, conferences, galas, social events, and VIP functions. Coordinate event details with clients, vendors, catering, banquet, culinary, housekeeping, engineering, and front office teams. Conduct pre-event meetings, site inspections, and post-event evaluations. Create banquet event orders (BEOs), room diagrams, timelines, and event documentation. Ensure events are executed according to client expectations, hotel standards, and budgets. Monitor event operations on-site and resolve issues promptly and professionally. Develop strong relationships with clients to encourage repeat business and referrals. Identify opportunities to upsell hotel services, catering packages, audiovisual services, and guest accommodations. Collaborate with the Sales team to ensure a smooth transition from booking to execution. Review contracts, invoices, billing, and final event reconciliation. Maintain knowledge of industry trends, local competition, and hospitality best practices. Support department leadership with training, mentoring, and supervising junior event staff when necessary.

Minimum 1 Year of Hospitality Experience, related experience at manager level. Knowledge of the hotel property management systems (Delphi, Opera). Excellent listening and problem-solving skills. Ability to exceed expectations of guests and team members. Negotiating skills.

Paid Parental Leave, Health Insurance, Dental Insurance, Vision Insurance, Vacation, Sick and Holiday Pay, Company Basic Life Insurance, Company paid Accidental Death & Dismemberment, Company paid Short Term Disability, Company paid Long term Disability, 401k Retirement Plan. EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.