Emergency Department Technician

(Full-Time, Nights) Pay range: $22.61 - $28.94

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION TITLE: ED Technician

REPORTS TO POSITION: Assistant Nurse Manager/ED Manager

DEPARTMENT: Emergency Department

DATE LAST REVIEWED: October 2025

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY:

The Emergency Department positions include technicians on various units throughout St. Charles Health System. These departments provide 24/7 specialized care to patients during emergency visit through discharge or hospitalization.

POSITION OVERVIEW:

The ED Technician provides the highest quality standards of care for patients in the Emergency Department in accordance with the organization’s mission, philosophy, policies, and procedure and within the scope of this job description. Emergency Department Technicians serve patients throughout St. Charles Health Systems hospitals, providing coverage 24 hours a day. Emergency Department Technicians in float positions are required to work at St. Charles Health System hospitals (Bend, Redmond). The Emergency Department Technician float positions may be required to shift assignments with minimal notice. This position does not directly supervise any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

• Recognizes, reports, and records observations and care provided.
• Functions as an unlicensed assistive care provider under the direction and supervision of Registered Nursing.
• Performs tasks in which competency has been demonstrated as delegated by the Registered Nurse.
• Provides patient care hygiene as needed.
• Stocks unit, transports patients, and assists in keeping the unit clean and free of clutter.
• Acts as continuous patient observer and/or clinical sitter to ensure the safety of at-risk patient populations.
• Intervenes within scope of training and escalates concerns to the RN.
• Participates in maintaining regulatory requirements of the department.
• Cleans equipment and helps identify need for maintenance, when appropriate, and ensures rental equipment is returned to agency of ownership.
• Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient, and caregiver.
• Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.
• Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Documents all patient care with proficiency in compliance with hospital policies, procedures, and regulatory agencies.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

• Required: High school graduate or GED equivalent.
• Must be willing to take additional courses as required for the position.
• Preferred: Completion of training program: EMT, CNA1, CNA2, MA, Paramedic, RN Students: completion of 1st quarter/semester of nursing school.

LICENSURE/CERTIFICATION/REGISTRATION:

• Required: AHA Basic Life Support for Healthcare Provider certification.
• Preferred: Current Licensure/Certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.

EXPERIENCE:

• Required: Current Licensure/Certification as an EMT, CNA1, CNA2, MA, Paramedic OR candidates without an active license listed above: 1 year experience in a direct clinical patient care environment (EMS, hospital, urgent care, Military Corpsman/Medic, LTC facility), OR RN Students: completion of 1st quarter/semester of nursing school.
• Preferred: Current Licensure/Certification as an EMT, CNA1, CNA2, MA, Paramedic AND 1 year experience in direct patient care environment.
• Previous experience working with the public, problem solving, and community agencies and resources strongly preferred.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

• Skills: General: Must have excellent communication skills and ability to interact with a diverse population and professionally represent the organization.
• Ability to multi-task and work independently.
• Attention to detail.
• Strong team working and collaborative skills.
• Excellent organizational skills, written and oral communication and customer service skills, particularly in working in a stressful, fast-paced environment.
• Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.

PHYSICAL REQUIREMENTS:

• Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds. The use and operation of a motor vehicle for Home Health and Wound Caregivers.
• Occasionally (25%): Bending, stooping/kneeling/crouching, climbing ladder/step-stool (varies by area), reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, grasping/squeezing, ability to hear whispered speech level.
• Rarely (10%): Climbing stairs.
• Never (0%): Climbing ladder/step-stool (varies by area), operation of a motor vehicle.
• Exposure to Elemental Factors Rarely (10%): Wet/slippery area, chemical solution.
• Never (0%): Heat, cold, noise, dust, vibration, uneven surface.

POSITION DETAILS

• Schedule Weekly Hours: 36
• Caregiver Type: Regular
• Shift: Third Shift (United States of America)
• Is Exempt Position? No
• Job Family: TECHNICIAN CLINICAL
• Scheduled Days of the Week: Variable; includes every other weekend and holidays
• Shift Start & End Time: 1900-0730

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

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