IT Systems Support Specialist

IT Systems Support SpecialistFull Time Monday thru Friday 8:00 a.m. to 4:30 p.m.The IT Systems Support Specialist provides on-site, hands-on technical support and manages core IT infrastructure for a small Critical Access Hospital. This role supports clinical and business operations by maintaining end-user devices, networks, servers, security systems, and Microsoft 365. The ideal candidate is a versatile, service-oriented professional comfortable working across multiple IT domains in a healthcare setting.End-User & Device SupportInstall, configure, maintain, and troubleshoot PCs, laptops, printers, faxes, scanners, label printers, tablets, phones, TVs, etc.Provide technical support for organizational staff, including clinical and administrative users.Document support requests and resolutions in a help desk system.Manage user accounts, permissions, and access using Active Directory and Group Policy.Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.Assist with device enrollment and management using Microsoft Intune.Network & InfrastructurePerform basic network administration, including switch management and Wi-Fi troubleshooting.Install and maintain network cabling, wall drops, patch panels, and equipment racks.Assist with firewall, router, and VPN configuration and troubleshooting.Monitor network performance and respond to connectivity issues.Systems & Applications SupportAssist with support of EHR (electronic health record) systems and other healthcare-related support systems (medication dispensing system, telemetry, telemedicine).Assist in maintaining on-prem and/or virtual servers (Windows Server).Support system installations, patching, updates, and routine maintenance.Assist with backup systems, disaster recovery (DR) processes, and restore testing.Monitor systems using Remote Monitoring and Management (RMM) tools.Security & ComplianceFollow hospital IT security policies and healthcare compliance requirements (HIPAA).Assist with endpoint protection, patch compliance, and access control.Identify and escalate potential security incidents or vulnerabilities.Operations & Other DutiesDocument systems, configurations, procedures, and troubleshooting steps.Coordinate with vendors and managed service providers as needed.Support after-hours or on-call responsibilities as required.Perform other IT-related duties as assigned to support hospital & clinic operations.Integration & Clinical SystemsBasic understanding of HL7 interfaces and healthcare system integrationsAbility to monitor interface status, identify errors, and coordinate troubleshooting with vendorsFamiliarity with data flow between EHR, lab, radiology, and third-party systemsRequired QualificationsAssociate degree in Information Technology, Computer Science, or related field or equivalent experience.2+ years of experience in IT support or systems administration (healthcare experience preferred).Working knowledge of: Windows desktop and server environmentsActive Directory and Group PolicyPC hardware troubleshootingBasic networking concepts (TCP/IP, DNS, DHCP)Strong customer service and communication skills.Ability to work independently and prioritize tasks in a small-team environment.Preferred/Plus QualificationsExperience with Microsoft 365 administration.Experience with SharePoint (site permissions, document libraries).Experience with Microsoft Intune / endpoint management.Familiarity with RMM tools.Experience with backup and disaster recovery systems.Knowledge of firewalls and network security.Experience working in a healthcare or regulated environment.Physical & Work RequirementsAbility to lift and move IT equipment (up to 50 lbs).Ability to run network cabling and work in equipment rooms.Occasional after-hours or emergency support may be required.BenefitsHealthDentalVisionLifeRetirement Savings with Employer MatchHealth Savings Accounts - with Employer ContributionFlex Spending AccountsSupplemental coverage policies including STD, LTD, Accident, Hospital Confinement, CancerPaid Time OffCorporate Purchasing DiscountsAnd most importantly, we offer a flexible work environment that supports a healthy work-home life balance