Apartment Leasing & Front Desk Representative

Job Description

Job Description

We are looking for a friendly, professional, and organized Leasing & Front Desk Representative to assist with apartment leasing and daily office operations.

Key Responsibilities

• Greet residents, prospects, vendors, and visitors.
• Answer phone calls, emails, and resident questions.
• Schedule and conduct apartment tours/showings.
• Follow up with prospective residents and assist with rental applications.
• Explain rental rates, availability, lease terms, and community policies.
• Assist with lease signing, renewals, move-ins, and move-outs.
• Collect and organize required applicant and resident documents.
• Enter and update resident and leasing information in property management software.
• Receive maintenance requests and coordinate with the maintenance team.
• Assist residents with portal, payment, and general account questions.
• Maintain keys, packages, notices, and front desk records.
• Help prepare notices, letters, and other resident communications.
• Support marketing and help keep online apartment listings updated.
• Maintain a clean, welcoming, and professional leasing office.
• Perform general administrative duties such as filing, scanning, data entry, and recordkeeping.

Qualifications

• Strong customer service and communication skills.
• Professional, friendly, and dependable.
• Good computer and data-entry skills.
• Strong organization and attention to detail.
• Ability to multitask in a busy apartment office.
• Leasing, property management, sales, or customer service experience preferred.