Temporary Patient Access Representative - University Health Services - (UTEMPS)

Job Posting Title

Temporary Patient Access Representative - University Health Services - (UTEMPS)

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Hiring Department

UTemp Pool

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Position Open To

All Applicants

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Weekly Scheduled Hours

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FLSA Status

Non-Exempt from FLSA

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Earliest Start Date

Immediately

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Position Duration

Expected to Continue Until Dec 21, 2026

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Location

UT MAIN CAMPUS

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Job Details

General Notes

Temporary assignments may be filled at any time; only competitive applicants selected will be contacted and provided with instructions on the continued application process. Please no phone calls or emails. This temporary assignment has an end date of December 21, 2026

Purpose

Provide administrative support for Patient Access.

Responsibilities

• Initiates check-in and check-out procedures in clinic. Schedules for new and follow-up appointments. Manages various miscellaneous front office responsibilities. Participates in other activities and as assigned by Assistant Director or Assistant Manager.

• Demonstrates in regular and punctual attendance pattern. Exhibits behaviors consistent with organizational values by demonstrating respect and professionalism, adhering to customer service standards and policies, maintaining patient confidentiality, and actively engaging in quality improvement efforts.

Required Qualifications

High school diploma or GED. Three years of experience with clerical functions working in the front office of a healthcare/medical facility. Experience collecting/verifying health insurance information. Excellent interpersonal and communication skills and a professional demeanor. Excellent communication skills. Outstanding organizational skills. Attention to detail. Demonstrated ability to learn tasks quickly with minimal training and supervision. Flexibility with shifting priorities. Ability to maintain confidentiality of protected health information. Regular and punctual attendance. Exhibits customer service-oriented behavior and excellent public relation skills in all aspects of work. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

More than the required years of experience with clerical functions. Certificate of completion of Medical Assistant program. Experience working in the front office of a healthcare/medical clinic. Experience using Electronic Health Records, Microsoft Word, Excel software Windows environment. Experience working in a student health center.

Hourly Rate

$22.35

Working Conditions

• Attire: Business Casual

• Shirts/pants or scrubs, closed-toe shoes, additional working conditions: walking; provide surgical masks and hand sanitizer; provide a working environment where mask-wearing is optional for staff.

Work Shift

• Hours per week: 40

• The work hours are from 8:00 a.m. to 5:00 p.m.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.