Transportation Supervisor

Transportation Supervisor

The Transportation Supervisor oversees the daily operations of the Transportation Department, including valet attendants, bell staff, and drivers. This position is responsible for coordinating transportation services, managing dispatch operations, ensuring exceptional guest experiences, and supporting team performance. The Transportation Supervisor leads by example and must be willing to assist with all departmental functions as needed.

Key Responsibilities

• Coordinate and dispatch drivers, valet attendants, and bell staff to ensure efficient and timely guest service.
• Oversee guest arrivals and departures, supporting a smooth check-in experience and maintaining traffic flow at resort entrances and parking areas.
• Manage transportation reservations and answer guest inquiries regarding transportation services.
• Monitor daily staffing levels and make operational decisions to meet service demands.
• Maintain cleanliness and organization of the hotel entrance, valet area, and transportation office.
• Process transportation billing and ensure accurate use of SMS and other department systems.
• Maintain awareness of resort events, amenity schedules, and promotions to assist guests effectively.
• Respond professionally to operational challenges and last-minute transportation changes.
• Assist with driving assignments, valet operations, luggage handling, and guest assistance as needed.
• Access, input, and retrieve information using department computer systems and reporting tools.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Previous hospitality, transportation, valet, or customer service experience required.
• Supervisory experience preferred.
• Experience with SMS or similar property management systems preferred.

Knowledge, Skills, and Abilities

• Strong leadership and team coordination skills.
• Excellent customer service and communication abilities.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office applications, email, and web-based systems.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Knowledge of local roadways, directions, area attractions, and resort amenities.
• Strong attention to detail and commitment to service excellence.

Requirements

• Must be at least 21 years of age.
• Valid driver's license with an acceptable driving record.
• Must successfully pass a background check and maintain an acceptable Motor Vehicle Record (MVR) for insurance eligibility.
• Knowledge of basic vehicle operations and safety procedures.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Professional appearance and adherence to resort uniform and grooming standards.
• Ability to stand, walk, lift, and perform physical duties associated with transportation and valet operations.
• Ability to lift and carry up to 50 pounds.

Benefits

• Professional development opportunities through the Manager in Training (MIT) Program and ongoing career advancement initiatives.
• Subsidized associate housing, shuttle service, and weekly meal subsidies (where applicable).
• Medical, dental, and vision insurance plans.
• 401(k) plan with employer match.
• Associate Relief Fund.
• Employee discounts on retail and dining outlets.
• Travel discounts at participating Crescent Hotels & Resorts properties.
• Limited golf and resort amenity privileges based on occupancy and business needs.

Horseshoe Bay Resort is committed to delivering exceptional guest experiences. The Transportation Supervisor plays a key leadership role in ensuring safe, efficient, and professional transportation operations while providing outstanding service to guests, members, and associates.