RISK MANAGER

Risk Manager

This is highly responsible administrative, technical, and professional work involving the coordination and administration of the City's risk management, safety, workers' compensation, liability, and insurance programs. Responsibilities include overseeing workers' compensation, general liability, property and casualty claims coordination; administering safety and loss prevention initiatives; conducting risk assessments and safety inspections; coordinating insurance renewals and compliance requirements; and monitoring operational risk exposure City-wide.

The Risk Manager serves as the primary liaison between the City and insurance carriers, brokers, third-party administrators (TPAs), adjusters, legal counsel, medical providers, and regulatory agencies regarding claims administration, loss control, safety compliance, and insurance-related matters. The position is responsible for monitoring claims trends, identifying risk exposures, recommending corrective actions, and supporting strategic initiatives designed to reduce losses, improve workplace safety, and ensure regulatory compliance.

Work includes coordinating accident investigations, return-to-work initiatives, safety training programs, and City-wide safety committee activities. The incumbent exercises considerable independent judgment and initiative in the administration of risk and safety programs and performs work under the general direction of the Human Resources and Risk Director or designee.

Essential Job Functions

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Administers and coordinates the City's risk management, workers' compensation, liability, property, casualty, and safety programs.
• Coordinates with insurance carriers, brokers, third-party administrators, adjusters, attorneys, medical providers, and regulatory agencies regarding claims administration and risk-related matters.
• Monitors and analyzes workers' compensation, liability, property, and automobile claims for trends, exposures, reserve activity, and loss prevention opportunities.
• Coordinates accident investigations and assists departments with implementing corrective actions and safety recommendations.
• Conducts periodic inspections of City facilities, properties, equipment, vehicles, and operational areas to identify hazards and ensure compliance with applicable safety regulations and standards.
• Assists in the development, implementation, administration, and evaluation of City-wide safety, loss prevention, and return-to-work programs.
• Coordinates and facilitates Safety Committee and Accident Review Committee meetings, training initiatives, and prevention programs.
• Maintains and updates schedules of City-owned properties, assets, equipment, and insurable values for insurance renewal and reporting purposes.
• Assists with annual insurance renewal applications, underwriting submissions, exposure data collection, and related procurement or bid processes.
• Reviews certificates of insurance, endorsements, and contractual insurance requirements for compliance with City standards and contractual obligations.
• Researches and interprets applicable federal, state, and local laws, regulations, and industry standards related to risk management, workers' compensation, occupational safety, and insurance administration.
• Develops, prepares, and makes recommendations regarding claims activity, safety performance, and risk mitigation efforts.
• Assists departments and employees with workers' compensation claims processes, safety concerns, insurance-related matters, and return-to-work coordination.
• Conducts or coordinates employee safety training, workshops, orientations, and educational initiatives related to workplace safety and risk reduction.
• Responds to inquiries and provides technical guidance regarding risk management, safety, insurance, and claims-related matters.
• Assists with the development and revision of policies, procedures, safety manuals, and operational guidelines related to risk management and workplace safety.
• Coordinates with departments regarding emergency preparedness, incident reporting, and operational risk mitigation strategies.
• May supervise, coordinate, or oversee the work of assigned staff, consultants, vendors, or third-party service providers.
• Performs related work as required.

Minimum Qualifications

Knowledge, Skills, and Abilities: Knowledge of the principles, practices, and procedures of public sector risk management, safety administration, workers' compensation, and insurance programs. Knowledge of OSHA standards, occupational safety practices, and workplace accident prevention programs. Knowledge of workers' compensation laws, liability claims administration, insurance principles, and applicable federal, state, and local regulations. Knowledge of claims management practices, loss prevention strategies, and return-to-work programs. Knowledge of contract insurance requirements and certificate of insurance review procedures.

Ability to conduct safety inspections, accident investigations, risk assessments, and operational evaluations. Ability to analyze claims trends, compile statistical data, prepare reports, and make recommendations for corrective action and risk mitigation. Ability to maintain confidential and sensitive information. Ability to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with employees, management, elected officials, outside agencies, vendors, consultants, and the public. Ability to exercise sound judgment and work independently with minimal supervision. Proficient in the use of computer applications, databases, spreadsheet software, and risk management-related systems.

Education & Experience Requirement: Bachelor's degree in Risk Management, Public Administration, Business Administration, Occupational Safety, Insurance or closely related field; with a minimum five (5) years progressively responsible professional experience in risk management, workers' compensation administration, safety administration, liability claims coordination, insurance administration, or a closely related field, preferably within a municipal or public sector environment. Experience coordinating with insurance carriers, brokers, third-party administrators, attorneys, and regulatory agencies is preferred. Must possess and maintain a valid Florida Driver License with an acceptable driving record throughout employment.

Possession of professional certifications such as Associate in Risk Management (ARM), Certified Risk Manager (CRM), Certified Safety Professional (CSP), OSHA certifications, or related designations is desirable.

Supplemental Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in both office and field environments and may require travel to various City facilities and operational locations. Duties may involve prolonged periods of sitting, standing, walking, bending, reaching, lifting, and operating standard office equipment. The employee may occasionally be required to lift or move items weighing up to thirty (30) pounds.

The incumbent may be exposed to outdoor weather conditions, construction sites, traffic conditions, or other operational environments during inspections and investigations.