Senior Associate, Operations & Coordination

Role Description

The Senior Associate, Operations and Coordination supports the Chief of Staff and Chief Social Impact Officer (CSIO) in driving effective planning, coordination, and execution of priorities across the systems change portfolio. This role focuses on strengthening day-to-day leadership operations by:

• Supporting planning processes
• Tracking priorities
• Contributing to budgeting efforts
• Ensuring strong coordination across teams and leadership forums

The ideal candidate is highly organized, detail-oriented, and proactive, with strong project management skills and the ability to work collaboratively across teams.

What You'll Do

• Leadership Operations & Coordination (40%)
  • Support the CSIO and Chief of Staff in planning and coordinating leadership priorities and workflows
  • Manage leadership calendars of work (e.g., roadmaps, priority trackers) to ensure visibility and alignment
  • Manage and optimize the calendars of the CSIO and Chief of Staff, proactively prioritizing time, anticipating needs, and aligning schedules to advance organizational goals
  • Support preparation for key leadership and Board meetings, including coordinating agendas, developing materials, tracking action items and follow-ups
  • Support development of internal leadership communications, including updates and briefing materials
  • Support the tracking and coordination of the CSIO’s external engagements and partnerships
• Operational Execution & Priority Tracking (35%)
  • Support budgeting and expense tracking processes, including monitoring spend and maintaining basic forecasts
  • Support the development and management of systems and tools for tracking priorities, risks, and dependencies
  • Coordinate across teams to align timelines, inputs, and deliverables
  • Identify and escalate risks or delays to the Chief of Staff as needed
  • Support data collection and reporting to inform leadership updates and quarterly reporting processes
  • Provide flexible surge capacity to other systems change teams
• Cross-Team Coordination & Support (25%)
  • Support coordination of Systems Change Team (SCT) activities, including scheduling, materials, and follow-up
  • Provide coordination support for cross-functional initiatives and special projects as needed
  • Contribute to improving processes and workflows that strengthen team effectiveness

Qualifications

• 3–5+ years of relevant work experience in operations, project management, nonprofit, or related fields
• Strong organizational and project management skills, with attention to detail and ability to manage multiple priorities
• Experience supporting team or leadership operations, including meeting coordination, follow-up, and proactive calendar and time management for senior leaders
• Strong written and verbal communication skills, including preparing clear and concise materials
• Ability to work in a fast-paced environment and manage ambiguity effectively
• Strong interpersonal skills and ability to collaborate across teams
• Basic experience with budgeting, tracking, or operational processes preferred
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools

Benefits

• Work-Life Harmony: Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies.
• Rewards and Recognition: Competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
• Professional Growth and Development: Comprehensive training programs and tuition reimbursement opportunities.
• Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities.
• Community and Connection: Participate in activities that promote equity, celebrate diversity, and cultivate a strong sense of belonging.