Helpdesk Technician

Desktop Support Technician

Our client is looking for a customer-focused Desktop Support Technician to provide hands-on technical support for end users across multiple locations. This is an excellent opportunity for someone who enjoys solving technical issues, working directly with users, and growing their IT career within a collaborative team. The ideal candidate is eager to learn, has strong troubleshooting skills, and takes pride in delivering outstanding customer service.

Key responsibilities include:

• Provide desktop and end-user technical support for hardware, software, and system issues
• Troubleshoot Windows operating systems and Microsoft 365 applications
• Install, configure, and deploy desktop and laptop computers, peripherals, and related equipment
• Build and image computers while configuring user accounts and software applications
• Reset passwords and manage user accounts through Active Directory
• Document incidents, resolutions, and updates within the ticketing system
• Monitor and prioritize assigned support tickets to meet service level expectations
• Escalate complex issues to senior technical teams when appropriate
• Assist with mobile device support and inventory management
• Support hardware deployments, equipment replacements, and technology refresh projects
• Provide technical assistance to employees at all organizational levels while delivering exceptional customer service

Preferred experience includes:

• 2+ years of Desktop Support or Help Desk experience preferred
• Experience supporting Windows 10/11 environments
• Working knowledge of Microsoft 365 applications
• Experience with Active Directory user administration and password management
• Basic understanding of networking concepts and remote support tools
• Experience imaging, deploying, and configuring desktop hardware
• Strong troubleshooting and problem-solving skills
• Associate's degree in Computer Science or related field preferred, or equivalent experience

Ideal candidate profile includes:

• Customer-service oriented with excellent communication skills
• Strong troubleshooting ability and willingness to learn new technologies
• Positive attitude with a collaborative, team-first mindset
• Self-motivated and dependable with strong organizational skills
• Comfortable managing multiple priorities in a fast-paced environment
• Eager to grow professionally and develop technical expertise
• Valid driver's license required with the ability to travel locally during the workday using a company vehicle when needed
• Strong cultural fit, coachable attitude, and desire to contribute to a supportive team environment

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison's job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.