Front Desk Associate

Sales & Front Desk AssociateThe Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.This position requires:Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, restaurant)Computer/ Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportationWillingness to work in a smoke-free environmentWho We Are Looking For:We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!Tasks:Drive membership sales by educating customers on the benefits of routine wellness careDrive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer – responsible for daily cash handlingBuild strong relationships with dog parents and provide outstanding customer servicePromote and schedule first-time visits to introduce customers to our servicesMaintain a clean, organized, and professional front desk environmentEnsure dog safety protocols are always followed to provide a stress-free experience for petsManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAbility to lift 70 lbs, stand for long periods of time, and handle all breeds of dogsAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsCompensation: $14.50 - $16.50 per hour