Customer Service Specialist

Job Description

Job Description

Overall Job Function:

The Customer Service Specialist is the first point of contact for customers, assisting them with inquiries, product selection, and ensuring a positive shopping experience. The goal will be to provide excellent customer service while promoting our products and services.

Essential Job Functions:

Greet customers and assist them in finding the right products for their needs.

Answer customer questions regarding product features, pricing, and availability.

Provide recommendations based on customer needs and project requirements.

Process sales transactions accurately and efficiently using the cash register.

Handle customer inquiries and resolve issues in a professional manner.

Maintain a clean and organized store environment, including product displays and inventory.

Collaborate with team members to ensure a seamless customer experience.

Stay updated on new products and promotions to effectively assist customers.

Assist with inventory management and restocking.

Assist in floor moves, merchandising, display maintenance and store housekeeping.

Adheres to all company policies, procedures, and practices, including signing, pricing, and loss prevention.

Other duties as assigned.

Secondary Responsibilities:

Consistent positive and can-do attitude

Strong interpersonal skills

Knowledgeable on company software and software support

Ability to manage stressful situations professionally.

Competencies:

High level of customer service focus

Supports a consistent professional image of the company.

Observes safety policy and procedure as an absolute

Attitude of positivity and reacts calmly under pressure.

Work ethic of the highest integrity

Commitment to dependability and willingness to work to meet goals and deadlines.

Effectively solve problems.

Qualifications:

High school diploma or GED.

Prefer experience with customer service / data entry or related field.

Work Requirements:

This position is based in a fast-paced office setting. Equipment utilized will be a computer, phone, fax, copy machine and other standard office equipment. Typical office hours are Monday to Friday daytime hours; weekend / holiday and evening hours as deemed by customer demand. Position will occasionally be exposed to elements, loud noise, and agricultural equipment and may require travel between FCS locations.

While performing job functions the employee will be required to talk and listen most of the time. The employee will spend frequent intervals moving and sitting, while also needing to reach, bend, twist, crawl, crouch, stoop or kneel. The employee will need to be able to lift up to 25 pounds occasionally and 15 pounds frequently. The physicality of this job is moderate.

*FCS job descriptions are a representation of a job requirements knowledge, skills, and abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• 401k Company matches 50% up to 10%
• Vacation & Paid Holidays after 30 days of employment
• Company bonus incentive
• Excellent health insurance plans
• Dental & Vision available
• Short- & Long-Term Disability provided at no cost to you
• Life Insurance
• Identity Theft Insurance
• Accident Insurance
• Clothing Allowance
• 10% Discount on purchases at the How-To Building Center