Billing Associate

Job Posting End Date
06-26-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

Major responsibilities: under close supervision perform basic, routine administrative duties following well defined, standard procedures; assist with document processing; assist in compiling special reports and request information from other areas; assist in filing and retrieval of information in both hard copy and electronic formats; answer telephone, take messages, and communicate via email (Microsoft Outlook) as necessary; receive and distribute incoming and outgoing mail; use keyboard (computer) to enter data, perform calculations and/or retrieve information; use 10-key calculator; operate a wide variety of electronic and mechanical office equipment; complete daily billing workflows, usage history requests, and reports; and perform repetitious tasks with accuracy.

Job Description

What You'll Do:

Communication and interpersonal skills:

• Listens to and understands written and verbal instruction.
• Communicates effectively with coworkers and other employees and/or customers outside work area.
• Answers phone calls clearly and with a friendly, helpful tone.
• Records messages accurately with appropriate information.
• Works effectively and productively with others, and actively helps others with assignments as necessary to maintain department productivity.

Customer focus:

• Answers customers' questions but knows when appropriate to refer questions or issues to others.
• Actively learns the function of the department and each employee's responsibility to assist customers more effectively.
• Exhibits concern and sensitivity to others.

Problem solving and initiative:

• Applies basic education and training in job responsibilities and assignments.
• Asks questions when unsure of how to handle an assignment.
• Demonstrates ability and initiative to handle assignments beyond the basic, routine level.

What You'll Need:

Education requirements are listed below:

High school or GED.

Work Experience requirement listed below:

At least six months' experience in utilizing administrative office procedures, practices, and equipment. Primary responsibility will be billing and maintaining residential and commercial accounts.

OTHER REQUIREMENTS:

Physical demand level is Sedentary

• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
• Must have good analytical and problem solving skills.
• Must be proficient in MS Excel and 10-key calculator.
• Must have a positive attitude and be self-motivated.
• Must be detail oriented and accurate.
• Must be punctual, flexible, and adaptable to ever changing demands and workloads.
• Must be able to travel in order to attend meetings, training, and other company requirements.
• Must be available to work overtime during excessive workload times and/or during storm restorations.
• Must be able to handle stress and a demanding workload.
• Must have a basic understanding of the deregulated electric Texas market.
• Must be able to see information on computer screen and use computer keyboard.
• Must be able to hear spoken words via telephone, cell phone, or during individual or group meetings.
• Must be able to sit for long periods of time (min of 8 hr shifts).

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $27.67

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.


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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.