Pace Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Pace SpecialistLocation(s): Los Angeles, CA (Remote)Travel RequirementsCandidate will need to travel as needed.Travel will involve traveling to certain locations for training sessions.Required ExperienceAssociate degree, or college, or military experience in a related technical field.Strong technical/electrical background required.Biomedical, med tech, or similar hands on technical experience is a plus.Open to:Entry level candidates with technical trainingCandidates transitioning from the militaryMinimum level: Foundation-level technical education or equivalent hands on training.Top 5 Must Have SkillsStrong customer communication skills; ability to interact directly with clients.Technical acumen - ability to understand software, support peers, and troubleshoot.Ability to repair/diagnose equipment and perform technical issue resolution.Team-oriented mindset; works well with cross functional teams.Ability to lead training on software updates for peer groups.Nice to Have SkillsImaging service experience (military or private sector).Experience working in biomedical or hospital environments.Additional NotesRole involves training peers across approx. 100 training sessions, each 2 days long.Individual trainer is expected to deliver 15-20 sessions.This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:A customer service engineer has the following skills and responsibilities:Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.As a subjectmatter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.After the full launch of the PACE software, you will play a key role in the hypercare phase for 30 to 90 days, depending on the speed and success of the transition.Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.Work Hours08:00 - 05:00 during the first year.After FTE conversion, the shift may change to later hours, including potential shift differentials.Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.J-18808-Ljbffr Ampcus, Inc