Mental Health Customer Service Representative (Remote)

Patient Advocate

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.

Responsibility

Responsible for coordinating testing services for patients by:

1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
2. Working with healthcare providers to complete the required documentation and sample submission.
3. Confirming insurance eligibility and benefit levels.
4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
5. Employee will be on the phone approximately 60-80% of the time.
6. Independently manage assigned work and meet production and quality metrics.
7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
8. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
9. Participate in the Quality Assurance plan.
10. Comply with applicable CLIA and HIPAA regulations.

Qualifications

High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree.

Fluent in Spanish is preferred/encouraged.

Excellent interpersonal and communication skills.

Preference given to higher net typing speed applicants.

Excellent listening, transcribing, and self-review skills.

PC experience, including familiarity with Excel, Word, Internet, and e-mail.

Able to manage several tasks simultaneously, often under pressure.

Excellent organizational and task management skills and professional judgment.

Enjoys problem solving and identifying patterns.

Hardworking individual who loves working on a team and supporting others.

Physical Requirements

Lifting Requirements sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

About Us

Ready to transform the future of patient care through the power of genetics?

For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women's health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes.

About the Team

Myriad offers the GeneSight Psychotropic test, which analyzes clinically important genetic variations in a patient's DNA. Results can inform healthcare providers about how patients may break down or respond to certain medications commonly prescribed to treat depression, anxiety, ADHD, and other psychiatric conditions.

Job Info

• Job Identification 6060
• Job Category Customer Service
• Posting Date 05/20/2026, 06:28 PM
• Job Schedule Full time
• Locations 322 N 2200 W, Salt Lake City, UT, 84116, US (Remote)
• Hourly Salary Hourly
• Minimum Salary 42,500.00
• Midpoint Salary 48,900.00
• Wage Disclaimer In accordance with various state and municipal wage transparency laws, the anticipated wage/salary range for this position is above. The actual base pay for this role will be based on several factors, including geographic location, relevant work experience, education, skills, and applicable achievements. Compensation may vary outside of this range in rare cases where candidates have uniquely relevant skillsets and experience that will bring additional value to the role and to Myriad. To drive ongoing pay equity for employees, Myriad conducts regular internal reviews across categories of ethnicity and gender.
• Remote Job YES
• Priority Strategic/Pipeline