Warranty Administrator

Clear Lake Infiniti, Houston, TX 77034

Full time

R117055

Dealership:L0354 Clear Lake Infiniti

CLEAR LAKE INFINITI

Hiring: Warranty/Ins. Administrator

• Pay: (DOE)

• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

• This is an on-site position in Clear Lake, Texas

Why Join Our Team?

We are looking for a motivated Warranty/Insurance Administrator to join our team! As part of the Lithia & Driveway family, we are committed to providing outstanding customer service and creating growth opportunities for our employees.

If you excel in a dealership environment, enjoy staying organized, and take pride in providing accurate support, this is the perfect opportunity for you.

You will work with our Service and Accounting teams to process warranty claims, maintain records, and ensure that you complete all manufacturer and insurance documentation correctly, while delivering excellent internal customer service.

What You'll Do

• Prepare and process warranty repair orders, ensuring compliance with manufacturer and aftermarket warranty procedures.

• Review repair orders for completeness, correct errors, assign appropriate labor operation and failure codes, and process claims promptly upon repair completion.

• Verify repair orders against vehicle service history to prevent duplicate claims and warranty shop comeback submissions.

• Track, review, and resolve returned, rejected, or adjusted warranty claims, working with manufacturer representatives to obtain approvals or additional authorization.

• Maintain accurate records of warranty claims, claim status, parts returns, inspections, and manufacturer-required documentation.

• Book technician labor hours, including up-flags and back-flags, and communicate adjustments to technicians and management.

• Monitor warranty program usage, identify potential abuse or fraudulent activity, and report concerns to department management.

• Develop productive relationships with manufacturer and aftermarket warranty representatives while ensuring compliance with dealership standards.

• Prepare daily warranty status reports for service management and document and collect customer deductibles and warranty-related charges properly.

• Support dealership operations by backing up the service cashier, answering phones.

What You'll Bring

• 1–3 years of experience in warranty administration, automotive service operations, or a related dealership environment.

• Organization skills

• Review paperwork

• Customer-focused

• Mathematics – ability to solve basic math calculations.

• Comfortable using computers and learning dealership systems

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!