Guest Services Associate / Spa Attendant

Guest Services Associate / Spa AttendantAll Is Well Holistic Spa | Katy, TexasAbout UsFor more than 10 years, All Is Well Holistic Spa has been dedicated to helping clients feel better physically, mentally, and emotionally. Through hard work, exceptional service, and a commitment to wellness, our team has helped build a thriving spa that continues to grow and serve our community.We believe success comes from team members who are dependable, take initiative, continuously learn, and strive to improve every day. We value individuals who work hard, work smart, take pride in their work, and contribute positively to the success of the team.We are committed to providing outstanding guest experiences, maintaining a clean and welcoming environment, and creating a professional workplace where team members can learn, grow, and build a rewarding long-term career.We are seeking a dependable, energetic, and service-oriented individual who enjoys helping people, takes pride in their work, and wants to be part of a professional wellness team. If you are looking for a long-term opportunity with a respected and established spa, we would love to hear from you.Position SummaryThis is not a desk-only position.The Guest Services Associate / Spa Attendant plays an important role in supporting both guest services and daily spa operations. Team members actively assist with front desk responsibilities, appointment scheduling, room preparation, laundry, cleaning, and creating an outstanding experience for every guest.We are looking for someone who enjoys staying productive, works well with a team, and is willing to help wherever needed to keep the spa operating smoothly.ResponsibilitiesGuest Services & Front DeskWelcome guests professionally and warmlyCheck guests in and out efficientlyAnswer incoming phone calls and assist clients with schedulingSchedule, confirm, and modify appointmentsProcess payments and gift card transactionsProvide information regarding spa services, memberships, products, and promotionsSupport membership sales and renewalsRecommend retail products when appropriateDeliver exceptional customer service before, during, and after each visitSpa OperationsPrepare treatment rooms before appointmentsReset and turn over treatment rooms between servicesRestock linens, towels, robes, refreshments, and suppliesAssist therapists and spa staff during busy periodsMaintain a clean, organized, and professional spa environmentSupport spa events, promotions, and marketing activities as neededLaundry & HousekeepingWash, dry, fold, and organize spa linens and towelsMaintain laundry room cleanliness and organizationClean and sanitize treatment rooms and common areasMonitor spa presentation throughout the dayHelp maintain high standards of cleanliness and organizationQualificationsRequiredExcellent customer service and communication skillsPositive attitude and strong work ethicAbility to multitask and stay organizedReliable attendance and punctualityAbility to work efficiently in a fast-paced environmentComfortable standing, walking, bending, and lifting up to 25 poundsBasic computer skillsAbility to learn scheduling and spa softwareWeekend availability requiredPreferredAdditional language skills are a plus (Spanish, Chinese, Vietnamese, Korean, or other languages)Experience in spa, salon, hospitality, hotel, medical office, retail, or customer service environmentsExperience answering phones and scheduling appointmentsExperience with POS systems and payment processingSales or membership enrollment experienceFamiliarity with Google Workspace, Microsoft Office, and ChatGPTIdeal CandidateYou are:Friendly, professional, and service-orientedComfortable interacting with guests throughout the dayWilling to assist with laundry, cleaning, and room preparationOrganized, detail-oriented, and dependableComfortable discussing memberships, services, and products with guestsAble to stay productive during both busy and slower periodsLooking for a long-term career opportunity rather than a temporary jobScheduleFull-Time PreferredWeekend Availability RequiredHoliday Availability May Be RequiredMorning, Afternoon, Evening, and Weekend Shifts AvailableCompensation & BenefitsPaid Training ProvidedCompetitive Hourly PayMembership Sales CommissionsRetail Product Sales CommissionsEmployee Discounts on Services and ProductsProfessional Growth and Advancement OpportunitiesApplication QuestionsAre you available to work weekends?This position includes guest services, front desk responsibilities, laundry, cleaning, room turnover, and appointment scheduling. Are you comfortable performing all of these duties?Why are you interested in working in the spa and wellness industry?When can you start?We are looking for team members who are dependable, coachable, positive, and committed to delivering outstanding guest experiences. If that sounds like you, we encourage you to apply.
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