Project Manager

Location Pikesville, MD 2-3 days a week onsite Job Description This position serves as the Project Manager (Technical) for the CAD/RMS/Mobile support program, overseeing and directing a team of contractors responsible for multi-agency support Responsibilities include project/program planning, governance, and operational coordination across CAD, RMS, Mobile, and related support functions. Duties focus on planning, prioritization, monitoring and control, executive-level communications, multi-agency coordination, and ensuring program commitments (including vendor deliverables, budget/invoice processes, and compliance activities) are executed consistently. The role serves as a primary liaison with MDSP Command Staff and key stakeholders across MDSP ITD, allied agencies, and vendors. Responsibilities Develop an in-depth functional knowledge of the systems supported (CAD, RMS, Mobile) and the operating environment across multiple agencies Overall project/program planning, governance, prioritization, and delivery management (scope/schedule/risk/issues/dependencies) Oversight of support operations from a governance standpoint (intake/prioritization, SLA/metrics reporting, escalation coordination, process expectations) in coordination with the support team. Oversight of CAD/RMS/Mobile vendor and contract deliverables; ensure deadlines, requirements, and service expectations are met Oversight of CAD/RMS/Mobile budget planning and financial coordination, including day-to-day purchase tracking and management/QA of allied agency invoices Serve as primary liaison between MDSP ITD, MDSP Command Staff, allied state agencies, vendors (including Caliber Public Safety), and other 3rd party partners Serve as State Product Owner for CAD, RMS, and Mobile governance activities, including enhancement request intake, definition, prioritization, and change coordination across agencies Communicate regularly with executive-level staff on CAD/RMS/Mobile operational health, risks, timelines, and key decisions; prepare reports, briefings, and meeting materials Coordinate and govern system/process changes impacting CAD/RMS/Mobile, including multi-agency workflow changes and stakeholder approvals Own and coordinate Offense code management (RMS) across state agencies (schedule, communications, approvals, verification coordination) Own and coordinate NIBRS/audit support activities (planning, stakeholder coordination, remediation tracking, and status reporting), partnering with technical staff for data pulls and implementation tasks Own user communications and service readiness materials (bulletins, release notes, documentation, and training guides) and lead delivery of end-user training as needed Create task orders / work authorizations as required and coordinate statements of work with vendors and stakeholders Attend MDSP executive-level meetings as required Other duties as assigned Required Qualifications Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. Master's degree or project management certification is preferred. General Experience: At least five (5) years of experience in project management. Specialized Experience: At least five (5) years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Desired Skills Five (5) or more years project management experience on complex IT projects implementing COTS/Mobile systems. Five (5) or more years project management experience developing both technical and business process (nontechnical) requirements for implementation of IT systems in private or public sector organizations. PMI certification as a PMP. Minimum of four (4) years project management experience required with a multi-agency law enforcement CAD, RMS and Mobile system. #J-18808-Ljbffr