Automotive Service Advisor (full-time)

Join DePaula Chevrolet as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services. Expected yearly compensation $80,000 to $140,000. Responsibilities Greet customers promptly and professionally, both in person and over the phone. Assess customer vehicle needs and communicate effectively with service technicians. Prepare and explain repair estimates and service recommendations to customers. Schedule service appointments and follow up to ensure customer satisfaction. Manage service orders and maintain accurate records of all transactions. Handle customer concerns and resolve issues in a professional and courteous manner. Support the service department by coordinating workflow and maintaining strong communication among team members. Requirements Previous experience in an automotive service advisor or customer service role preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment while maintaining attention to detail. Basic knowledge of automotive systems and terminology is a plus. Proficient with computer systems and software for managing service orders. Reliable and punctual with a strong work ethic. Valid drivers license and clean driving abstract. Benefits Health, dental, and vision insurance options. Life insurance 401K with company match. Paid time off and holiday pay. Employee discounts on vehicle purchases and service. Opportunities for career growth and professional development. About the Company DePaula Chevrolet is a premier automotive dealership located in Albany, NY. We pride ourselves on delivering exceptional customer service and quality vehicles. Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in the community for automotive sales and service. #J-18808-Ljbffr DePaula Auto Group