Helpdesk Technician

Job DescriptionJob DescriptionDescriptionFII USA, Inc., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be responsible for a wide variety of tasks within the IT Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing. The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed. ResponsibilitiesResolve end-user technical issues and support requestsInstall and configure approved software applicationsManage and support MDM systems and Active DirectoryImage and deploy laptops and desktopsMaintain IT inventory and documentationSupport conference room equipment and printersMonitor and resolve network connectivity issuesProvide scheduled rotating shift coverage (1st, 2nd, and 3rd shift)Other duties as assigned. QualificationsAssociate's degree in IT or related field OR 2+ years of helpdesk support experience requiredExperience with Active Directory, MDM systems, and networking protocols preferredMust be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours. Reasons you should work for us:Comprehensive benefits package including medical, dental, and vision insurance coverage.Basic life insurance and short-term disability coverage provided by employer.Supplemental life insurance and long-term disability coverage options available.401K with employer contribution.Personal, Vacation, and Holiday paid time off for all full-time employees.Onsite Aurora Health & Wellness Center available for all employees.Employees are continuously encouraged to learn and grow their careers in smart manufacturing.