Crew Team Member

Cookie Crew Member As a member of the Cookie Crew at our East Village store located at 299 E 11th Street New York, NY 10003, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome warm and delicious cookies as well! What else will I do as a member of the Cookie Crew? Promptly greet guests entering the store and take their orders according to procedure Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy Give each customer a warm experience with a smile in person & over the phone Bake our delicious cookies to perfection & a scoop of ice cream Ensure fast, warm, and correct delivery orders are packaged and sent out Handle cash and payments accurately and have no shortages or overages Cleaning, sanitizing, and maintaining the bakery Other duties as assigned Desired skills & experience: At least 6 months of experience in a customer service focused role - preferred Personable, genuine, outgoing demeanor Customer service focused and a willingness to exceed guest expectations Great communication, organizational and math skills Must be able to lift up to 40 lb boxes of product Must be 18 years or older to be employed Must be able to work nights, weekends and holidays Legally eligible to work in the United States About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!