Enrollment RN Manager - Hybrid Leadership for Senior Care

About myPlace Health myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place. myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. About This Role As our Enrollment RN Manager, you’ll be the clinical leader at the front door of our PACE program—guiding how frail older adults and their families first experience myPlace Health. You’ll lead and develop the enrollment clinical team across both our Greater LA and South LA sites, coaching Enrollment RN Supervisors, RNs, and LVNs while ensuring consistent standards, workflows, and a warm, person-centered experience. You’ll oversee NFLOC and other level-of-care assessments, keep enrollment documentation audit-ready, and serve as a go-to expert on PACE eligibility and regulatory requirements. In this hybrid role, you’ll split your time between the center, the community, and working from home; partnering closely with Outreach, Center Operations, Finance, and Compliance to align enrollment with program capacity, growth, and quality goals. What Does Success Look Like As Our First Enrollment RN Manager? Lead and develop the enrollment clinical team across all sites: Coach, mentor, and support Enrollment RN Supervisors, RNs, and LVNs at each PACE center, providing regular feedback, performance management, and growth opportunities while ensuring consistent standards, workflows, and participant experience across locations. Own the clinical side of enrollment: Oversee NFLOC and other Level of Care assessments, home safety evaluations, and enrollment-related clinical documentation to ensure completeness, accuracy, and timeliness. Keep us audit-ready and compliant: Maintain high standards of documentation in the EHR and CRM. Lead preparation for DHCS, CMS, and other regulatory audits, ensuring all enrollment activities meet PACE and state/federal requirements. Be the internal expert on PACE eligibility: Serve as a go-to resource on PACE eligibility criteria, enrollment rules, and NFLOC guidelines. Provide guidance to leaders and staff when questions or complex cases arise. Drive collaboration across teams: Partner with Outreach, Center Leadership, Finance, Compliance, and Center Operations to align enrollment workflows with program capacity and strategic growth goals. Use data to improve how we work: Track key enrollment metrics such as pipeline status, RN productivity, documentation timelines, and audit findings. Use insights to refine processes and support decision-making. Lead clinical eligibility reviews: Facilitate clinical eligibility meetings, helping present and review nursing recommendations for potential participants and supporting clear, informed decisions. Provide hands-on support when needed: Step in to complete home-based assessments and NFLOC evaluations when needed to maintain timelines and continuity of operations. Optimize our systems and tools: Help implement or refine EHR and CRM workflows that support enrollment, reduce administrative burden, and strengthen reporting and audit capabilities. Identify and escalate risks: Spot clinical, operational, or regulatory risks that could impact eligibility, enrollment timing, or compliance, and partner with leadership to address them. Step in where it makes sense: Take on additional projects and responsibilities as needed to support enrollment operations and participant care, within the scope of your RN licensure, training, and organizational needs . What Does An Ideal Profile Look Like? You are a licensed RN in California: You hold an active, unrestricted Registered Nurse (RN) license in the state of California. You are clinically seasoned: You bring at least 5 years of nursing experience, ideally in geriatrics, case management, managed care, or community and home-based care. You are a proven people leader: You have a minimum of 2 years of leadership or supervisory experience, including performance management, clinical oversight, and team development. You care deeply about older adults: You have experience working with older adults and frail populations and are committed to dignity, safety, and person-centered care. You are educated and growth-minded: You have an Associate’s degree in Nursing, and a BSN is strongly preferred. You understand enrollment and compliance: You are familiar with enrollment processes, care coordination, and regulatory requirements; experience with PACE, Medi-Cal, or value-based care models is a plus. You are tech-comfortable and data-aware: You are comfortable using Electronic Health Record (EHR) and Customer Relationship Management (CRM) systems for documentation, workflow management, and performance reporting. You are a strong communicator and collaborator: You bring excellent communication, interpersonal, organizational, and problem-solving skills and can build trust across disciplines and levels. You are field-ready when needed: You have a valid California driver’s license and reliable transportation to travel within the service area for home visits and assessments. You prioritize safety and readiness: You have current CPR certification or are willing to obtain it within 60 days of hire. You bring the power of language: You may offer bilingual skills, such as Spanish, Cantonese, Mandarin, or Vietnamese, which are highly preferred. You are mission-driven at your core: Above all, you are passionate about helping frail older adults live safely and independently at home and want your work to reflect that purpose every day. The Fine Print: Set your weekly rhythm – You’ll work Monday through Friday, with the flexibility to support occasional weekend needs when participant care or operations require it. Blend office, home, and community – This is a hybrid role, combining time in the field across our Greater LA and South LA service areas, time at the center, and time working from home when appropriate. Meet people where they are – You’re comfortable being out in the community, connecting with participants and team members in real-world settings, and traveling to our centers as needed for collaboration, meetings, and on-site support. The Physical Requirements Of The Role: Ability to sit for extended periods while working on a computer, reviewing charts, and participating in meetings. Ability to stand, walk, and move throughout the Center, clinic, and office spaces for portions of the day. Ability to drive and travel within the service area for home visits and assessments, including entering and navigating a variety of home environments that may include stairs, tight spaces, or uneven surfaces. Ability to occasionally lift, carry, push, or pull materials and equipment (such as a laptop, charts, or small medical equipment), generally up to 25 pounds. Ability to bend, reach, kneel, and stretch as needed during home safety evaluations or when reviewing participant environments. Sufficient vision and hearing to assess participant conditions, review documentation, and communicate clearly in person, by phone, and via video. Ability to perform repetitive hand and wrist motions associated with computer use and documentation. Ability to move quickly and adapt in a dynamic clinical and operational environment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role. The Work Environment: Make the PACE Center your home base: You’ll spend part of your time in a combined clinic and administrative office setting, working side by side with nurses, social workers, therapists, physicians, and operations teammates. Take your impact into the community: You’ll regularly travel within our Greater LA and South LA service areas to support home-based assessments, NFLOC evaluations, and other enrollment activities in participants’ homes and neighborhood settings. Enjoy true hybrid flexibility: You’ll also work from home for focused time on documentation, chart review, virtual meetings, planning, and data or workflow review, while staying closely connected to your team. Thrive in a fast-moving, team-first environment: You’ll collaborate closely with Outreach, Finance, Compliance, and Center Operations to meet enrollment timelines, manage the pipeline, and support program growth. Balance screen time and face time: Your days will blend computer and phone work, virtual meetings, in-person huddles, and time spent moving between clinic, office, and community settings. Work safely in a healthcare setting: At the center and in the field, you may encounter infectious diseases and body fluids; we provide training and PPE, and you’ll follow standard infection control practices. Stay flexible in a lively space: Noise levels are typically moderate but can increase during peak clinic hours or group activities, keeping the environment active and engaging. $135,000 - $145,000 a year What’s In It for You? At myPlace Health, we believe that when we take exceptional care of our people, they can take exceptional care of our participants. That’s why we’ve built a comprehensive, people-first rewards package designed to support your well-being—professionally, financially, and personally. Here’s a snapshot of what you can look forward to: Competitive Pay & Total Rewards We offer a strong base salary along with a total rewards package that reflects your experience, education, certifications, and the location of your role. For onsite roles, we adjust pay based on local markets; remote roles are aligned to national pay benchmarks. Performance-Based Incentives Our productivity-driven incentive plan recognizes your individual and team contributions and rewards you for meeting and exceeding agreed-upon productivity and quality goals. Ongoing Growth & Feedback You’ll receive two performance reviews per year (when applicable), giving you the chance to grow, reflect, and celebrate your achievements. Plan for Your Future Take advantage of our 401(k) plan with an employer match—because your future matters. Health Coverage that Fits Your Life Choose from six medical plans, with up to 80% of premiums covered for employees and 75% for dependents. More Than Just Medical We’ve got you covered with dental and vision insurance, FSA/HSA options, short- and long-term disability, basic life insurance, and additional benefits like accident, critical illness, and hospital indemnity coverage. Generous Time Off Recharge with 20 days of PTO to start, 12 paid holidays, and 2 floating holidays each year. Support for Your Learning We prioritize your professional development with a generous CME/CEU budget, dedicated time off for learning, and ongoing growth opportunities. Family Comes First Our family-friendly culture includes paid parental leave and a child care stipend to help support you at home. Lead the Front Door of Care – Become Our Enrollment RN Manager If you’re an RN leader who loves building strong teams, improving how work gets done, and making a real difference for frail older adults, we’d be excited to connect with you. Join us in shaping a thoughtful, person-centered enrollment experience that helps more seniors stay safely at home, surrounded by the care and community they deserve. Your Application Please submit your resume/CV. Our Commitment to Diversity, Equity and Inclusion At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. COVID-19 Vaccination Policy At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe.Medical and religious exemptions can be granted based upon review of proper documentation.We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment. 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